Doorman

Job Overview

We are seeking energetic and self-driven Front Office professionals who aspire to advance their careers. The Doorman role focuses on delivering exceptional and guest-centric service to ensure each visit is memorable.

Key Responsibilities

• Consistently provide friendly, professional, warm, and engaging service to guests.
• Greet guests warmly and appropriately upon their arrival.
• Assist guests by opening car doors and escorting them to the lobby.
• Manage all car keys, ensuring vehicles are returned to guests within 10 minutes upon request.
• Report any guest complaints or problems to the duty manager promptly.
• Conduct thorough and effective handovers between shifts.
• Maintain complete familiarity with the hotel's policies, procedures, service standards, facilities, and current events.
• Build and sustain positive public relations while consistently exceeding guest expectations.

Qualifications and Skills

Ideal candidates will have completed vocational training in hospitality and preferably have experience within a hotel Concierge Department. Proficiency in written and spoken English and excellent interpersonal skills are essential. Knowledge of computer operations and additional languages are advantageous.

Attributes and Competencies

• Customer-oriented with a proactive and alert approach.
• Outgoing, charismatic, and approachable personality.
• Ability to work effectively under pressure in a dynamic environment.
• Strong team player comfortable working within a multicultural setting.
• Competencies include understanding job responsibilities, accountability, recognizing diversity, customer focus, adaptability, and teamwork.