Desktop Engineer

About MAS

MAS is committed to delivering exceptional experiences for both our Members and employees. Our Innovation and Digital team is central to our approach, blending human expertise with technology to provide secure and dependable solutions that enable our staff to perform at their best and keep our Members connected in preferred ways.

Role Overview

We are seeking a dedicated Desktop Engineer to join our Wellington team in a permanent full-time capacity. The role focuses on supporting and enhancing the technology services used throughout MAS.

Key Responsibilities

• Deliver expert support and escalate complex technical issues.
• Troubleshoot and fix hardware, software, endpoint devices, and network problems.
• Administer and support Microsoft 365 technologies.
• Manage user access with a focus on upholding system security.
• Coordinate deployment of applications, updates, and patches to endpoint devices.
• Support device lifecycle management and adhere to technology standards.
• Maintain comprehensive documentation of systems, assets, and processes.
• Collaborate with vendors and technology partners to ensure quality deliverables.
• Contribute to technology projects and initiatives aimed at improving services.
• Identify and act on opportunities to enhance processes, systems, and user experiences.

Required Qualifications and Skills

• Minimum four years of experience supporting IT systems within an enterprise setting.
• Proven ability in supporting endpoint devices and network hardware.
• Strong expertise in Microsoft 365 administration.
• Experience with Intune for application deployment and device management.
• Knowledgeable in Entra ID and Active Directory.
• Familiarity with operating in a change-controlled IT environment.
• Excellent analytical, troubleshooting, and problem-solving capabilities.
• Outstanding communication and stakeholder relationship skills.
• Self-driven with a proactive mindset.
• Dedicated to continuous service improvement and excellence.

Preferred Skills

• Relevant Microsoft certifications are beneficial but not mandatory.

Compensation and Benefits

Our benefits package includes Health and Life insurance, Income Protection Insurance, and a 6% contribution to KiwiSaver. As a mutual organization owned by Members, MAS actively contributes to community betterment through a charitable foundation. Join us to be part of a supportive, inclusive team committed to making a meaningful impact and delivering excellent outcomes in alignment with our core values: Make a difference, In it together, and Own it, do it.