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About Moniepoint Group

Moniepoint Inc. is a leading financial platform in Africa, serving 20 million businesses and individuals monthly with seamless payment, banking, credit, cross-border solutions, and business management tools. As Nigeria's largest merchant acquirer, it facilitates most point-of-sale (POS) transactions nationwide, handling over $250 billion in digital payments annually through its subsidiaries.

Position Summary

The Data Entry Officer will be responsible for accurately inputting and maintaining merchant data within the Moniebook platform. This role ensures precise and timely data entry to support fast onboarding, reliable reporting, and flawless customer service. The position reports to the Lead, Onboarding, and is based in Owerri Municipal and Owerri West, operating in an outsourced hybrid work mode.

Key Duties

Accurately enter and update merchant records including products, SKUs, prices, inventory, and customer profiles.
Handle bulk data imports from spreadsheets, ensuring data completeness and correctness before upload.
Maintain compliance with Moniebook's data standards and naming conventions.
Prepare merchant accounts by populating product, inventory, and configuration data on schedule.
Review incoming merchant data templates for errors or omissions and coordinate corrections as needed.
Assist in setting up catalog structures, tax info, and payment parameters per onboarding instructions.
Conduct data validation checks to detect and correct errors, duplicates, or outdated information.
Cross-verify data consistency across spreadsheets, CRM systems, and POS backends.
Document and escalate data irregularities for resolution by appropriate teams.
Keep accurate logs of data entry activities, including import and correction records within the CRM.
Record common error types and solutions to enhance team knowledge and reduce repetitive mistakes.
Identify workflow issues and recommend process improvements to Leadership.
Respond to ad-hoc data requests from internal teams within agreed service times.
Collaborate with various departments to obtain missing data timely, preventing onboarding delays.

Candidate Profile

Possesses 1 to 3 years of experience in data entry or data operations, ideally within SaaS, retail technology, or fintech sectors.
Demonstrates exceptional accuracy and attention to detail managing large datasets.
Skilled in Excel or Google Sheets, familiar with functions such as VLOOKUP and basic formulas.
Knowledgeable about CRM platforms and POS/back-office SaaS applications.
Strong organizational abilities with capacity to handle multiple projects concurrently.
Experience with bulk CSV uploads, data migration, or catalog management is an advantage.
Familiarity with retail systems, inventory management, or POS platforms preferred.
Background in onboarding, implementation, or customer success support roles is beneficial.
Must reside within Owerri Municipal or Owerri West areas.

Personal Attributes

Highly detail-focused with a strong commitment to data accuracy.
Process-oriented yet proactive, capable of following protocols and identifying issues early.
Team-oriented mindset appreciating the role’s impact on customer experience.
Maintains composure under pressure, adept at managing high volumes without sacrificing quality.
Technologically savvy, continuously seeking efficiency improvements.

Success Metrics

Achieves data entry accuracy rates exceeding 99% for merchant account setups and catalog uploads.
Ensures no delays in go-live schedules due to data readiness issues.
Meets or exceeds fulfillment of ad-hoc data requests within stipulated SLA times.
Keeps outstanding task backlogs below 5% consistently.
Attains average ratings above 4.5 from onboarding and account management teams on data quality and timeliness.

Company Offerings

A people-first culture emphasizing wellbeing and inclusiveness.
Opportunities for continuous learning, knowledge sharing, and professional growth.
Competitive salary package including pension, health coverage, annual bonuses, and additional benefits.

Hiring Process

Initial phone interview with recruiter.
Subsequent interview with the hiring panel.
Final interview with senior executive leadership.

Equal Opportunity Statement

Moniepoint Inc. is committed to diversity and inclusion, providing equal employment opportunities to all applicants and employees.

Data Entry Officer (Imo)

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