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Company Overview

easybill GmbH has been a leading provider of cloud-based invoicing software for over 18 years. Our solution is distinguished by its user-friendly design, extensive features, and numerous integrations. We focus on delivering efficient financial process solutions to small and medium-sized enterprises (SMEs), currently supporting more than 21,000 active customers.

Job Overview

We are seeking a dedicated Customer Support Manager (m/w/d) to join our team and play a vital role in achieving our strategic growth objectives. If you enjoy communicating and organizing, and have a passion for assisting customers with technical concerns, we want to hear from you.

Responsibilities

Provide customers with assistance via phone and electronic channels on usage questions and technical issues, ensuring swift and knowledgeable resolutions.
Collaborate closely with customers to analyze incoming error reports, diagnose problems, identify initial solutions, and accurately document findings in our ticketing system (Zendesk).
Evaluate, prioritize, and categorize all incoming error messages to ensure urgent matters are addressed promptly.
Maintain customer records by entering new data, updating existing information, and managing related correspondence to keep data current.

Qualifications

Completed vocational training in IT or business fields or comparable qualifications.
Strong affinity for the internet and problem-solving skills; confident and proficient use of the internet and personal computer.
Excellent listening skills and a positive, confident, and friendly manner in interactions with customers and colleagues, with a genuine willingness to assist.
Enjoy working in a structured, independent, and responsible way within a supportive team environment.
Demonstrate social skills, initiative, and the ability to keep calm and maintain overview in stressful situations.
Professional communication skills in German, both written and spoken; English language proficiency is a plus.

Benefits

Work from anywhere in Germany with our remote-first team policy.
Opportunity to combine work and leisure during workation at a rented villa in Mallorca.
Inspirational and flexible work environment based on trust and personal responsibility.
Chance to contribute to shaping company strategy and culture.
Collaborate with a motivated team developing innovative solutions.
Attractive compensation packages and career growth opportunities.
Regular team events and educational programs.
30 days of annual leave and a permanent employment contract.

Customer Support Manager - Fully Remote (m/w/d)