Customer Support Executive
Thinqor Solutions Private Limited
Hyderabad, Telangana, India পূর্ণকালীন
প্রথম আবেদনকারী হোন।
- অভিজ্ঞতা
- ২ বছর পর্যন্ত
- বেতন
- INR 13,000 – INR 19,500 / month
- শূন্যপদ
- 1
- পোস্ট করা হয়েছে
- ৪ ঘন্টা আগে
- কাজের ধরণ
- অফিসে
- শিক্ষা
- Intermediate or Graduate
- যোগ্যতা
- Candidates who have completed Intermediate or possess graduation in any discipline. Both freshers and experienced individuals are welcome to apply. Prior experience in customer support operations or BPO is beneficial but not mandatory.
- জীবনবৃত্তান্ত
- আবেদন করা আবশ্যক
যেখানে আপনি কাজ করবেন
কাজের বিবরণ
About the Role
Thinqor Solutions Private Limited is seeking a dedicated Customer Support Executive to join their team in Hyderabad. This is a full-time position ideal for candidates with 0 to 2 years of experience, including freshers. The role focuses on addressing customer inquiries promptly and professionally while maintaining accurate records to ensure a high-quality customer experience.
Key Responsibilities
- Manage inbound and outbound communications through calls, emails, and chat.
- Timely and professional resolution of customers' questions and complaints.
- Keep customer information updated within the company’s database or CRM.
- Follow up on unresolved customer issues and service requests.
- Document all interactions accurately and maintain appropriate records.
- Liaise with internal teams to facilitate swift issue resolution.
- Ensure customer satisfaction by providing exemplary support services.
- Achieve daily service quality and productivity benchmarks.
Required Skills
- Strong verbal and written communication skills.
- Basic proficiency with computers and MS Office applications.
- Familiarity with CRM or database management tools.
- Excellent problem-solving and interpersonal capabilities.
- A positive mindset and eagerness to learn.
- Ability to adapt to a dynamic and fast-paced work environment.
Language Proficiency
- Fluency in English plus at least one regional language from Hindi, Kannada, Tamil, Malayalam, Bengali, or Assamese.
Eligibility Criteria
- Minimum educational qualification: Intermediate or Graduate in any discipline.
- Open to freshers and candidates with experience.
- Experience in customer support or BPO sectors is advantageous but not mandatory.
Compensation and Benefits
- Competitive monthly salary between ₹13,000 and ₹19,500.
- Incentives tied to performance metrics.
- Opportunities for training and professional advancement.
- A friendly and supportive workplace culture.
Additional Information
Position is based in Hyderabad, Andhra Pradesh. Candidates interested to grow within a robust company culture are encouraged to apply. For further inquiries, contact Sivani in HR at phone number 9963755862 or email sivanic@thinqorsolutions.com.