একটি
- অভিজ্ঞতা
- ১ বছর পর্যন্ত
- বেতন
- INR 200,000 – INR 600,000 / year
- শূন্যপদ
- 1
- পোস্ট করা হয়েছে
- ৫ ঘন্টা আগে
- কাজের ধরণ
- অফিসে
- শিক্ষা
- Graduation Not Required
- যোগ্যতা
- Applicants without graduation can apply; eligibility varies by role and location with some requiring graduates or postgraduates. Immediate joiners are favored across all openings.
- জীবনবৃত্তান্ত
- আবেদন করা আবশ্যক
যেখানে আপনি কাজ করবেন
কাজের বিবরণ
About the Role and Company
Agile Rays is seeking skilled Customer Support Executives for various openings across Chennai, Bangalore, and Thane locations. The company values experienced individuals who can handle diverse customer service processes including voice and email support across international and domestic markets.
Role Details and Responsibilities
- Manage international and domestic customer interactions via voice, email, and chat channels.
- Provide exceptional support in the banking domain and general customer support processes across multiple languages.
- Work in rotational shifts with a 5- or 6-day working schedule depending on the process.
- Adhere to assessment criteria such as typing speed and communication accuracy for selected profiles.
Eligibility and Experience Requirements
- Candidates with or without a graduation degree can apply depending on the role.
- Experience requirements vary from freshers to candidates with at least 6 months to 1 year of related experience in international email/chat or voice processes.
- Good English communication skills are necessary for most positions.
- Immediate joiners are preferred across all roles.
Locations and Specific Opportunities
- Chennai: International Email & Chat, Banking Process in Hindi, Bengali, Oriya, Kannada, Malayalam languages.
- Bangalore: Email Customer Support and Banking Processes requiring language skills such as Tamil, Malayalam, Konkani, Telugu.
- Thane: Job location mentioned without specific details but included in overall hiring focus.
Salary and Benefits
- Salary ranges from ₹22000 to ₹600000 annually depending on role and experience.
- Additional benefits include two-way cab service in some locations, shift allowances, language incentives, and accommodation support for outstation candidates.
Working Hours and Shifts
- Rotational shifts including 9-hour shifts for email and chat roles with 5 or 6-day work weeks.
- Weekly off days rotate as per shift schedules.
Assessment and Selection Process
- Written assessments requiring a minimum typing speed of 25 WPM with 80% accuracy.
- HR and operations interviews form part of the recruitment process.
- Versant language proficiency levels required for specific banking roles.
Additional Information
Interested candidates are encouraged to share their updated resumes via the provided contact email. WhatsApp contact is also available for queries.