Customer Success Manager

Overview

E1, formerly known as EstimateOne, is a leading SaaS tender management platform that connects commercial builders with subcontractors and suppliers across Australia and New Zealand. Proudly recognized as one of the AFR's Best Places to Work in 2025, we are a market leader with a dynamic, scaleup culture focused on wellness, clear communication, and impactful results.

Role Summary

We are seeking a Customer Success Manager to oversee retention and value delivery for a specific segment of our Subbie customers. This role involves strategically managing key accounts, facilitating customer success, and collaborating within the team to maximize customer satisfaction and business growth.

Key Responsibilities and Skills

• Drive customer retention efforts and ensure customers achieve the highest value from E1's platform.
• Oversee a portfolio of high-value customer accounts, prioritizing support alongside general management.
• Lead and manage annual pricing revisions and navigate complex commercial discussions with confidence.
• Identify opportunities for expansion and smoothly coordinate with sales colleagues to close deals.
• Manage the end-to-end customer relationship starting from pre-sale interactions for high-value agreements.
• Collaborate with internal teams to resolve customer challenges, providing hands-on solutions where necessary.
• Leverage data tools like Mode and Snowflake along with CRM systems such as Salesforce to monitor customer engagement and status.
• Communicate transparently and constructively, embodying company values, fostering trust, and welcoming feedback to continually improve customer experience.
• Maintain commercial acumen with a strong focus on achieving both customer and company goals ethically and collaboratively.

About You

The ideal candidate is customer-centric and driven by empathy, eager to help clients focus on impactful priorities. You bring a blend of strategic account management with hands-on problem solving, clear communication and a strong commercial mindset. Your ambition is matched by authenticity, and you thrive within collaborative environments focused on shared success and wellbeing.

Perks and Benefits

• An annual allocation of $3,000 for professional development and $500 for personal wellbeing.
• $500 annually to customize your home office setup.
• Five days of entrepreneurial leave each year to pursue side projects.
• Paid parental leave: 16 weeks for primary carers and 6 weeks for secondary carers.
• Volunteer leave and a 2:1 donation matching program for non-profit contributions.

Compensation

Transparent salary band ranging from $80,000 to $120,000 base annually, complemented by commission incentives tailored to experience.

Equity and Inclusion

E1 is deeply committed to diversity, inclusion, and providing accessible recruitment support. We respond to all applicants and foster a workplace that values each individual's success and happiness.