Customer Service/Customer Support Executive

Position Overview

This role involves providing front-line customer service and support for Saregama India Ltd., a leading music label and content producer. The incumbent will manage customer interactions through various communication channels to ensure excellent support and satisfaction.

Responsibilities

• Respond promptly and effectively to customer inquiries received via phone, chat, WhatsApp, email, and social media platforms.
• Provide assistance related to application usage, subscriptions, and troubleshoot basic issues customers face.
• Ensure timely follow-up and resolution of customer concerns, fostering a seamless service experience.
• Collaborate internally with relevant teams to escalate and resolve complex issues successfully.
• Maintain accurate records of customer communications and feedback for performance tracking.

About Saregama India Ltd.

Saregama India Ltd., part of the RP Sanjiv Goenka Group, stands as India's longest established music label and also a dynamic film studio producing multi-language TV content. Its vast music IP collection exceeds 130,000 songs across diverse languages. The company produces films through its brand Yoodlee Films and markets the digital music player Carvaan, which combines classic design with modern digital technology. Yoodlee Films has created over 20 motion pictures in the past three years, complementing the company's substantial television content portfolio with over 6,000 hours developed for Sun TV, airing 3-4 serials concurrently and generating approximately 15-16 hours of weekly programming.