Customer Service Representative

Role overview

BlueScope is an Australian-founded global company operating across 18 countries with more than 15,000 employees. The business is focused on innovation, and its products and brands, including COLORBOND® steel, are used to help protect and support places such as hospitals, bridges, stadiums, and homes.

Within the Lysaght division, the company is hiring a Customer Service Representative for its Geelong, Victoria team. Lysaght has been manufacturing and selling steel building products in Australia since 1921, contributing to everything from residential roofing to major commercial and industrial developments.

The customer service team sits at the centre of the business, acting as a key connection point between customers and internal teams across sales, operations, and supply chain. The role suits someone who enjoys helping people, solving problems, and taking responsibility for customer relationships.

This is a Monday to Friday position with a 38-hour work week. Previous experience in the steel industry is not required. Candidates from varied backgrounds are encouraged to apply, provided they are eager to learn and committed to strong customer service.

Key responsibilities

• Handle customer communication by phone and email, building trust and offering practical support.
• Review customer requests, specifications, and order information to prepare accurate quotes and suitable guidance.
• Manage several enquiries at once by organising priorities, understanding urgency, and balancing risk.
• Enter and interpret orders, pricing, and delivery details in internal systems with accuracy and speed.
• Work with sales, operations, manufacturing, and warehouse teams to solve issues and keep things moving.
• Monitor orders from start to finish, anticipate possible delays, and keep customers and coworkers updated.
• Follow through on sales opportunities and help turn enquiries into confirmed orders through sound judgement and problem-solving.
• Use customer and operational data to assist with planning, forecasting, and improvement efforts.

About you

• You communicate clearly and confidently with both internal and external stakeholders.
• You manage time well and stay organised when handling competing priorities.
• You can work through complex, uncertain, or ambiguous situations in a practical way.
• You build positive working relationships with customers and colleagues naturally and proactively.
• You pay close attention to detail.
• You are willing to collaborate and contribute to a safe, supportive, and improving team culture.

What you can expect

• Structured onboarding and continued development.
• Chances to strengthen commercial, analytical, and stakeholder management capabilities.
• Health, wellbeing, and lifestyle benefits.
• Access to an Employee Assistance Program.
• A collaborative, high-performing team environment.
• An opportunity to build a long-term career with a well-known Australian organisation.

Additional information

Applications close on Friday, 10 July 2026.

Interested candidates are invited to join a dynamic, engaging workplace and contribute to a business that aims to make a positive difference.