- অভিজ্ঞতা
- যেকোনো
- বেতন
- —
- শূন্যপদ
- 1
- পোস্ট করা হয়েছে
- 3 সপ্তাহ আগে
- কাজের ধরণ
- অফিসে
- যোগ্যতা
- Candidates with strong leadership, customer service, and team management capabilities who are comfortable working in a fast-paced, on-site environment in Australia can apply.
- জীবনবৃত্তান্ত
- আবেদন করা আবশ্যক
কাজের বিবরণ
Overview
We are seeking a committed, customer-first Customer Service Manager to guide service quality, improve client satisfaction, and strengthen long-term relationships with customers. This role is ideal for someone who enjoys leading teams and shaping memorable service experiences.
Key Responsibilities
- Lead the customer service team and ensure customers consistently receive a high standard of support.
- Create and roll out initiatives that raise satisfaction, loyalty, and customer retention.
- Track service metrics, review performance trends, and pinpoint areas that need improvement.
- Manage escalated issues and work toward quick, practical, and customer-friendly resolutions.
- Coach, support, and inspire team members so they can perform at a strong level.
- Refine support workflows, service procedures, and operational standards to improve efficiency.
- Compile reports and share insights based on customer feedback, patterns, and team performance.
- Partner with teams across the business to improve products, services, and the overall customer journey.
What We’re Looking For
- Proven leadership ability and experience managing a team.
- Excellent verbal and written communication, strong people skills, and the ability to resolve conflicts well.
- A customer-centric approach with genuine commitment to service quality.
- Strong judgement, analytical thinking, and sound problem-solving skills.
- Comfort handling several priorities at once in a busy, fast-moving environment.
- Capability to review performance data and use it to improve processes.
- Positive, flexible, and driven by customer success.
What We Offer
- The chance to directly influence and elevate the customer experience.
- A collaborative, encouraging workplace.
- Opportunities to build leadership skills and grow your career.
- Exposure to modern customer engagement methods and tools.
- A competitive pay package with comprehensive benefits.
Additional Information
This is a part-time, on-site role based in Australia. The position is focused on delivering service excellence, strengthening customer relationships, and contributing to long-term business success.