Customer Relationship Manager / Senior Executive at Akshita Infratech

About the Company and Role

Akshita Infratech Pvt. Ltd., a developing real estate builder firm, seeks a CRM professional to oversee customer engagement throughout the property purchase and post-sale lifecycle at its Greater Noida location.

Key Responsibilities

• Oversee end-to-end customer relations from initial booking through to possession and ongoing post-sale support.
• Address customer inquiries, grievances, requests, and feedback via telephone, email, WhatsApp, and face-to-face meetings.
• Coordinate customer processes related to booking confirmations, property allotments, agreement formalities, payment schedules, and paperwork.
• Conduct timely follow-ups on outstanding payments and necessary documentation.
• Liaise with cross-functional teams including Sales, Accounts, Legal, Construction, and Project management to resolve any customer-related issues.
• Keep customers informed about project developments such as construction updates, possession timelines, and other significant announcements.
• Compile and manage comprehensive reports and management information systems (MIS) related to customer payments, status, and follow-ups.
• Organize property visits, oversee meetings, manage documentation, registrations, possessions, and handover procedures.
• Handle customer grievances with professionalism ensuring swift and effective resolution.
• Maintain accurate records of all communications and promises made to customers.
• Collaborate with the team to augment customer satisfaction and retention metrics.
• Adhere strictly to company policies and established customer service standards.
• Assist leadership with regular updates and reports concerning customer statuses and pending matters.

Candidate Requirements

• Possess a bachelor’s degree in any field; MBA or PGDM in Marketing, Sales, or similar discipline preferred.
• Have between 0 and 5 years of CRM experience within real estate, builder, developer, or property sectors preferred.
• Strong understanding of customer management and post-sales procedures in real estate.
• Excellent communication and interpersonal skills with proficiency in both Hindi and English.
• Skillful with Microsoft Excel, MS Office suite, CRM/ERP platforms, email communications, and WhatsApp.
• Demonstrated ability in diligent follow-up and effective coordination.
• Solid problem-solving capability and negotiation skills.
• Calm and professional approach to handling customer complaints.
• Competent in documentation and maintaining records accurately.
• Ability to work autonomously and collaboratively with various departments.

Preferred Attributes

The favored candidate will exhibit customer-centricity, responsibility, strong organizational skills, and confidence when interacting with property buyers, ideally with prior CRM experience in real estate environments.