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About Mikay Agency

Mikay Agency is a comprehensive 360° marketing solutions company located in Victoria Island, Lagos, Nigeria. The agency supports brand growth both locally and globally through digital marketing, branding, pay-per-click advertising, SEO, content creation, media production, website development, and offline marketing strategies.

Role Overview

We are seeking a seasoned Community Manager to enhance, manage, and expand online community presence for various client brands across multiple social platforms. This position will focus on fostering robust engagement, building brand loyalty, upholding the clients' online reputations, and executing communication strategies that drive interaction and awareness.

Primary Responsibilities

Develop and nurture online communities across platforms such as Instagram, Facebook, LinkedIn, TikTok, X (Twitter), and YouTube.
Timely and professional responses to comments, messages, reviews, and discussions within the communities.
Track brand mentions, monitor audience sentiments, and analyze conversations relevant to the clients.
Create and enforce strategies aimed at increasing community engagement, brand visibility, and customer loyalty.
Work collaboratively with creative, content, media, and marketing teams to implement campaign initiatives.
Assist in content scheduling and planning to ensure alignment with campaign goals.
Keep abreast of industry developments and competitor activities to uncover new engagement prospects.
Compile regular performance reports on community metrics and activities.
Ensure consistent brand voice representation in all communications.
Handle customer inquiries proficiently and escalate issues as needed.

Candidate Requirements

3 to 5 years’ experience in roles such as Community Manager or Social Media Manager.
Excellent verbal and written communication abilities.
Proven skills in managing customer relationships and engaging stakeholders.
Experience with multiple social media platforms including Instagram, Facebook, LinkedIn, TikTok, X (Twitter), and YouTube.
Competence in social media analytics and reporting tools.
Familiarity with platforms like Meta Business Suite, Buffer, Hootsuite, Sprout Social, or equivalents.
Strong organizational skills with the capability to manage multiple tasks and time efficiently.
Ability to thrive in a dynamic, fast-paced agency setting.
A bachelor’s degree in Marketing, Communications, Public Relations, Mass Communication, or related disciplines is preferred but not mandatory.

Employment Terms and Expectations

This is a full-time role based strictly on-site at Victoria Island, Lagos.
Working days are Monday to Friday, 9:00 AM to 6:00 PM.
The monthly gross salary is ₦300000.
The role requires immediate availability to start work.
Remote or hybrid working arrangements are not available for this position.

Benefits

Engagement with comprehensive 360° marketing campaigns.
A collaborative, results-oriented workplace.
Opportunities for professional development and career progression.
Exposure to prominent local and international brands.
Collaboration with a talented, multidisciplinary team.

Application Process

Interested candidates should send an updated CV in PDF format along with a brief professional introduction via email or WhatsApp. Only shortlisted applicants will be invited for in-person interviews; virtual interviews will not be conducted.

Important Notes

Applicants must strictly comply with the job requirements and application instructions.
Incomplete applications will not be considered.
Candidates not able to start immediately or unwilling to work fully on-site in Lagos should not apply.

Community Manager