Cargo Agent - DWC

Job Purpose

dnata is a major global provider of air and travel services, with a wide portfolio that includes ground handling, cargo, travel, and catering & retail support across more than 130 airports in over 34 countries spanning six continents. The company supports the full travel journey from start to finish.

In this position, you will be responsible for carrying out end-to-end cargo handling tasks across export and import operations. This includes documentation, customer service, cargo acceptance and delivery, build-up and breakdown activities, equipment use, and transport coordination to keep cargo flowing smoothly.

Key Responsibilities

You will be expected to follow customer service standards, airline-specific procedures, operating instructions, and relevant policies so that work is completed in line with regulations and service-level agreements.

Day-to-day operational tasks must be managed promptly, with readiness to take up assigned work on time and as required.

Any safety issues should be raised openly and reported to the team leader on duty.

You must comply with all safety, quality, and environmental management rules and controls to help maintain a secure and healthy workplace.

Part of the role involves supporting loaders and equipment operators in cargo activities such as build-up, breakdown, acceptance, delivery, and handling of cargo, courier, and mail documents according to standard procedures.

You will inspect goods against the required paperwork and count items at each stage of delivery, acceptance, build-up, and breakdown to confirm compliance with the relevant criteria and dispatch standards.

Data must be entered into cargo systems accurately and in a timely way, whether manually or through automated processes.

The role also requires working with government bodies such as Customs, Municipality, Health, and Police authorities to ensure the efficient movement of cargo, courier, and mail.

Special cargo, including dangerous goods, live animals, and valuable items, must be handled and loaded according to IATA manuals and applicable standards.

You will also operate cargo-handling equipment as needed, including tow trucks and forklifts, to move loads safely and efficiently.

Loading and unloading cargo from ULDs, aircraft, and trucks must be completed within the required timeframes.

Qualifications

Applicants should have a high school certificate (12 years of schooling) or a diploma in a relevant field.

The role requires 2 to 4 years of experience in logistics and cargo operations.

Strong IT and computer literacy are needed.

Good written and spoken English communication skills are essential.

Salary & Benefits

Join dnata in Dubai and receive an attractive tax-free salary along with travel-related benefits, including discounts on flights and hotel stays worldwide.

Additional employee benefit details are available in the Working Here section of the employer website, and more information about living and working in Dubai can be found in the Dubai Lifestyle section.

About the Employer

dnata is among the world’s largest air services companies, providing ground handling, cargo, travel, and flight catering services in more than 80 countries. The company is expanding quickly and is looking for people with creativity and ambition to join a team of over 40,000 employees.

Successful candidates will contribute to a business that supports customers and helps deliver on their promises.