Business Development Specialist

About Steer

Steer provides an integrated software suite designed specifically for automotive repair shops to enhance profitability and operational efficiency. Originally launched as an online directory for drivers seeking local mechanics, Steer has evolved into a comprehensive Customer Relationship Management (CRM) marketing platform featuring text messaging, email automation, direct mail integration, reputation management, appointment reminders, and tools for declined and recommended services. In August 2024, Steer expanded by acquiring AutoOps, a leading provider of intelligent, fully integrated scheduling software that enables customers to book appointments through shop websites and Google Business Profiles.

Role Summary

We are actively seeking a Business Development Specialist responsible for amplifying our outbound sales efforts. This role entails proactively generating new business leads, conducting product demonstrations, and guiding prospects through an efficient sales process. The position requires a motivated individual who thrives in high-volume outbound environments, adept at engaging small business owners and operators in blue-collar sectors.

Key Responsibilities

• Initiate and execute a robust outbound outreach program targeting decision-makers and economic buyers.
• Gain expert-level knowledge of Steer's SaaS offerings to effectively present during online demos.
• Utilize a consultative sales approach to identify customer pain points and customize sales presentations accordingly.
• Maintain detailed pipeline and sales activity documentation within the CRM to support accurate forecasting.
• Qualify prospects thoroughly and collaborate with the sales team to progress deals strategically.

Candidate Profile

• Self-driven and highly motivated with a results-oriented mindset suitable for a dynamic, high-volume outbound role.
• Empathetic and approachable professional keen on helping business owners meet their objectives.
• Resilient and persistent, maintaining positivity despite setbacks and continuously learning.
• Effective communicator capable of building rapport and delivering compelling messages.
• Well-organized, disciplined, and dependable in managing deadlines and sales pipelines.
• Receptive to coaching and committed to ongoing personal and professional growth.

Required Qualifications

• Minimum of 1 year experience in sales focused on outbound prospecting or business development.
• Proven achievement in consistently meeting or exceeding sales targets and activity goals.
• Strong communication skills, both verbal and written, with comfort conducting phone outreach.
• Experience presenting products and conducting consultative discussions.
• Ability to commute daily to the Waltham, MA office.

Preferred Qualifications

• Background in the automotive, home services, or other blue-collar industries.
• Experience with SaaS sales or involvement in fast-growing startup environments.
• Familiarity with CRM platforms such as HubSpot or Salesforce for opportunity management.

Interview Process

• Initial 30-minute screening interview with lead recruiter.
• 30-minute conversation with the Head of Sales.
• 30-minute leadership interview with the Chief Revenue Officer.
• Reference checks.
• Completion of the Wonderlic Assessment (independent, approximately 20-30 minutes).

Compensation & Benefits

• On-target earnings of $85,000 annually comprising $60,000 base salary plus commissions.
• Fully employer-paid medical insurance coverage.
• Flexible paid time off policy with a minimum of 15 days.
• Equity participation opportunity.
• Generous parental leave benefits.
• 401(k) retirement plan.
• Stipend for professional growth and learning.
• Provision of work-from-home equipment if working remotely.
• A collaborative culture fostering ownership, growth, and career development.

Additional Information

The role starts onsite in Waltham, MA, five days a week, with potential for a hybrid schedule after three months. Steer embraces diversity and inclusion, encouraging applicants from all backgrounds regardless of standard credentials or schooling history. The company culture supports authentic self-expression and values continuous learning and innovation.