Bellman

Company overview

We are part of a global hospitality group that values individuality, growth, and learning. The environment is designed to help team members build a meaningful career, develop their strengths, and contribute to the future of hospitality.

Rixos Premium Dubai JBR is a luxury property known for delivering authentic Turkish hospitality and a high standard of guest service. The hotel aims to create a distinctive and memorable leisure experience through modern luxury and attentive service.

Compensation and benefits

• Attractive salary package
• Meals on duty are provided, including breakfast, lunch, dinner, midnight meal, and coffee breaks
• Hotel-provided vacation ticket benefits
• Medical insurance coverage

Role summary

The Bellman will serve as one of the main guest contact points, helping shape first impressions through welcoming service and smooth coordination of porterage and arrival/departure activities. The position plays an important part in supporting guest satisfaction, front-of-house operations, and overall service quality.

Key duties

• Greet guests and residents professionally, offering guidance and recommendations about hotel facilities.
• Oversee the safe handling, storage, and retrieval of all baggage arriving, departing, or held in storage.
• Assist with guest check-in and check-out experiences in coordination with the doorman and reception team.
• Track valet parking, taxi movement, and hired-car arrangements according to hotel procedures and priority rules.
• Respond quickly to guest questions and concerns, escalating security matters or complaints to the Duty Manager when needed.
• Keep the entrance and driveway operating to the required service standards and code of conduct.
• Support promotion of hotel facilities and inter-hotel sales opportunities.
• Follow workplace safety and health requirements in all tasks.
• Collaborate with colleagues across departments to provide personalized and efficient service.
• Protect the confidentiality and security of guest and hotel information.
• Carry out any other duties assigned by management.

Candidate profile

The ideal candidate brings a service-focused attitude, strong interpersonal ability, sound judgment, and the confidence to work in a busy hospitality setting. A proactive approach, attention to detail, and the ability to stay composed under pressure are important for success in this role.

Experience and competencies

• At least 2 years of relevant experience in the hotel industry.
• Strong people skills and a professional, approachable manner.
• Ability to understand and respond to guest and colleague needs.
• Capability to guide, motivate, and work well within a team.
• Detail-oriented service mindset.
• Comfortable handling pressure, solving problems, and making sound decisions.
• Able to organize tasks and prioritize work effectively.
• Self-driven, adaptable, and capable of taking initiative in a dynamic environment.
• Committed to maintaining confidentiality and security at all times.
• Open to change and able to adapt smoothly.

Additional information

This is a full-time onsite position based in Dubai, Dubai, United Arab Emirates.