Associate Creative Director, Customer Stories

About Ramp

Ramp is constructing advanced financial infrastructure designed to streamline how finance teams handle transactions within companies. It automates the flow of over $200 billion in annual spend across 70,000+ companies by managing payment authorizations, risk detection, spend categorization, and accounting closures. The challenges here are complex, data-heavy, and critically important. Ramp values individuals with high initiative and urgency, focusing on what candidates have built rather than their educational background. Their customers typically save 5% and increase revenue by 16% in the first year, underscoring the platform's impact.

Role Overview

The Creative Director for Customer Stories will lead and elevate the creative vision behind Ramp's customer film projects. This position involves establishing creative benchmarks, shaping narratives with clarity, and applying professional filmmaking skills to every project. The role requires defining the program's creative strategies, authoring treatments, and directing a team of filmmakers and animators. Close collaboration with the Customer Marketing Lead is crucial for translating written stories into engaging visual content. You will guide the production process including scripting, shooting, and editing, ensuring top-tier storytelling and craftsmanship throughout.

Key Responsibilities

• Set and maintain the creative standards for Ramp's customer film productions.
• Apply narrative evaluation criteria to guarantee projects feature real tension, compelling characters, and clear representation of Ramp's role.
• Continuously develop the Ramp film series to cultivate a distinct and recognizable style.
• Lead production of high-level brand films, managing all phases from briefing to final edit.
• Manage and expand the Customer Creative team of editors, filmmakers, and writers.
• Oversee production tiers and develop internal production resources.
• Collaborate closely with Customer Marketing and Product Marketing teams to align project narratives with marketing goals.
• Write treatments and shape storylines daily as part of creative leadership.

Qualifications

• At least 7 years of experience in film and creative direction, with a portfolio emphasizing film projects such as brand documentaries, character-driven branded content, or editorial work.
• Exceptional writing abilities for treatments, story arcs, and creative briefs.
• Strong instincts in casting and storytelling, able to extract compelling narratives from corporate environments.
• Knowledge of differences between brand-focused and sales-focused films and ability to direct each accordingly with a creative perspective.
• Experience developing creative frameworks including production playbooks and briefing templates.
• Proven leadership in managing creative teams and producing notable work.
• Proficiency with AI tools utilized in production and post-production such as Runway, Descript, Adobe AI, ElevenLabs, VO3, Gemini, and Midjourney.
• Background in filmmaking-focused agencies or in-house creative leadership with a strong emphasis on film quality.
• Willingness to travel frequently for on-location shoots.
• Based in or willing to relocate to New York City or San Francisco.

Preferred Extras

• Experience crafting stories in B2B or enterprise environments.
• Established network of editors, writers, and filmmakers accessible for project collaboration.
• Additional credits in documentary or editorial work beyond commercial brand content, including festivals or journalism.
• Experience working with story-driven customer marketing teams engaged in relationship-based storytelling pipelines.

Employee Benefits

• Flexible paid time off policy.
• Unlimited usage of AI creative tokens.
• Centralized home-office equipment ordering.
• Health and wellness stipends.
• Intra-office travel budget.
• Weekly coffee allowance.
• Comprehensive medical, dental, and vision insurance coverage for employees, with partial coverage for dependents (US).
• One Medical annual membership (US).
• 401(k) retirement plan with employer matching contributions (US).
• Fertility health reimbursement accounts up to $10,000 annually (US).
• Parental leave options up to 16 weeks (100% pay for birthing and bonding) or 8 weeks (bonding only) (US, UK, Canada) with additional unpaid options.
• Pet insurance and in-office amenities like lunch, snacks, and drinks (US).
• Relocation assistance to NYC or SF as needed.
• Group benefits including medical, dental, vision, life and disability insurance, and retirement plans with employer match in Canada and the UK.
• Employee assistance programs and virtual care services.

Additional Information

Applicants with arrest or conviction records will be considered as per local fair chance hiring ordinances. Beware of recruitment scams; official contact will be through company email addresses only. Referrals should apply through their referrers.