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About the company

Vitta is the health and insurance division of Stone Co., a publicly listed company on Nasdaq in New York. The organization says its purpose is to help transform people’s lives and contribute to improving healthcare in Brazil through innovation, collaboration, and a strong customer focus.

Company culture

The team describes its day-to-day culture around four core principles:

Winning as a team: success is built collectively, with cooperation, respect, and shared recognition.
Uncompromising excellence: high standards, discipline, and attention to detail are part of the routine.
Warrior mindset: challenges are faced with courage, resilience, and determination.
The customer comes first: decisions are guided by empathy, responsibility, and urgency in service of customers.

Role overview

As a Customer Service Assistant, you will help deliver a clear, positive, and solution-oriented experience for clients. The role acts as a bridge between customers and the company, with emphasis on care, information quality, speed, and effective resolution of requests.

Responsibilities

Support customers through chat, phone, and email channels.
Log, track, and manage requests, complaints, questions, and appointment scheduling.
Work to resolve issues using the company’s defined processes and guidelines.
Route cases to the appropriate teams when needed and follow them through to completion.
Meet deadlines, quality targets, productivity goals, and area KPIs.
Help improve internal processes through continuous feedback and participation.

Requirements

Completed high school education.
Strong communication skills.
Commitment, responsibility, and dedication in daily work.
Energy, initiative, and a consistently positive attitude.
Ability to collaborate with others and interact well with people.

Work schedule

This position is home-based and follows a 5x2 schedule with alternating days off. The schedule is not fixed from Monday to Friday and may include some weekends depending on the roster. Working hours are from 10:00 to 19:00.

Benefits

Health insurance and dental plan.
Digital hospital support with a multidisciplinary medical team, therapists, and 24/7 health assistance.
Meal allowance and/or food allowance via Flash.
Gympass/Wellhub membership.
Childcare support for children up to 5 years and 11 months old.
Pet assistance.
Férias & CO vacation benefit.
Birthday day off and day off for a child’s birthday up to 11 years old.
Life insurance.
Transportation allowance, available only for on-site positions.

Selection process

Application and initial tests.
Interview with the People team.
Interview with leadership, which may include a technical case in some situations.
Culture fit conversation.
Feedback and next-step communication regardless of the outcome.

Assistente de Atendimento ao Cliente