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About the Company

Consensus Cloud Solutions is a publicly listed technology company known for its digital cloud fax and interoperability offerings. It works across the healthcare ecosystem to help providers, payers, care teams, and technology partners connect systems that otherwise would not communicate smoothly.

With more than 25 years of history, the company has grown from secure digital document exchange into advanced healthcare data transformation. Its work includes support for HL7/FHIR standards, natural language processing, and artificial intelligence to turn unstructured information into structured, analytics-ready data that can improve patient care decisions.

Consensus continues to expand its global data exchange solutions business and is seeking to add motivated people to its diverse team. The organization values collaboration, innovation, and inclusion, and it provides both remote and hybrid opportunities.

Role Summary

The Customer Service Representative will deliver a strong support experience to existing and prospective eFax customers. This role requires enthusiasm, energy, and a genuine customer-first mindset. Prior call center experience is not mandatory, but a solid background in customer service is essential.

You will handle inquiries by phone and email, including login support, account updates, setup assistance, technical troubleshooting, cancellation requests, plan questions, billing concerns, and general service support.

Key Responsibilities

Review and verify newly registered accounts so they can be activated in line with geo-compliance requirements.
Provide prompt, high-quality support and escalate complaints or complex issues when needed.
Work to retain customers who contact the team to cancel their service.
Respond to customer questions about their accounts and ensure appropriate follow-up.
Build and maintain working knowledge of the company’s products, services, policies, and procedures.
Reach out to customers when necessary to collect payments or update payment details.
Record inbound and outbound calls accurately and keep system notes and tracking data current.
Use available information effectively to investigate and resolve customer issues.
Share suggestions and improvement ideas with the team supervisor.
Communicate fluently in English and one additional EU language, both spoken and written.
Carry out other related duties as assigned, requested, or needed; the company may adjust responsibilities over time.

Requirements

At least 1 year of customer service experience.
Fluent English communication skills, both written and verbal, plus fluency in another EU language.
A friendly, professional, polite, and enthusiastic approach with a positive attitude.
Strong attention to detail, good follow-up habits, and the ability to handle multiple tasks at once.
Comfort using a PC and common Microsoft tools such as Word, Excel, and Outlook.
Ability to work effectively on your own and as part of a team.
Experience in a call center environment is a plus.
Strong soft skills such as empathy, patience, calmness, positivity, and active listening.

Additional Information

This is a fully remote position for candidates located within Ireland. The role may involve up to 10% travel.

Applicants should be comfortable sitting for long periods and spending extended time in front of a screen. Reliable internet access is required, and partial reimbursement is available for internet costs.

The working schedule is Monday to Friday, 12:00pm to 9:00pm GMT.

Sponsorship is not available for this role.

Agency submissions are not being accepted.

Equal Opportunity

Consensus Cloud Solutions is an equal opportunity employer and is committed to fostering a diverse, inclusive, and equitable workplace.

Customer Service Representative