Assistant Reservation Manager - DoubleTree by Hilton Singapore Robertson Quay

Job Overview

Join our vibrant hotel team as an Assistant Reservation Manager, where you will play a pivotal role in leading the reservations department and enhancing guest experiences through excellent hospitality. This position involves overseeing group sales and reservation planning, managing room inventory, and supporting revenue management strategies to maximize hotel profitability.

Key Responsibilities

• Assist in managing daily room reservations including inventory control, group bookings, rate limitations, occupancy management, and system coordination.
• Handle group reservation details such as processing rooming lists, billing needs, special requests, and ensuring smooth communication across planners, housing bureaus, and internal teams.
• Contribute to revenue optimization by monitoring booking activities and assisting in implementing strategies to maximize occupancy and revenue.
• Provide direct support for reservation inquiries and assist colleagues and customers as needed to maintain seamless service.
• Aid department operations through project assistance, report generation, and administrative tasks supporting reservations leadership.
• Lead, mentor, and motivate the reservation team by monitoring performance, providing coaching, and fostering a collaborative and productive workplace.

Qualifications and Skills

• Proven experience in hotel reservations, revenue management, or operational roles, preferably with leadership exposure.
• Expertise in administrative tasks, organizational capabilities, and effective time management.
• Strong written and verbal communication and presentation abilities.
• Keen attention to detail coupled with multitasking skills.
• Proficiency with hotel management systems such as OnQ PM, R&I, Delphi, IDeaS GRO v3, as well as Microsoft Office suite.
• Commercial acumen enabling identification and leveraging of revenue-generating opportunities.
• Positive, flexible approach with a focus on teamwork and delivering excellent guest satisfaction.

Company Culture

At Hilton, we are committed to fostering a workplace culture that shines with warmth and integrity, encouraging leadership and accountability at every level. Our award-winning organization supports career growth and champions the wellbeing of our team members worldwide. Join us to be part of a world-class hospitality leader dedicated to creating memorable guest stays and enriching employee experiences.