Assistant Learning & Development Manager

About the Company

Join Pullman Hotels & Resorts, part of the Accor network, which includes over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations worldwide. We value commitment, adaptability, and creativity, aiming to create memorable and positive experiences for guests, colleagues, and the planet through responsible hospitality. Become a Heartist® and let your passion guide your career in an environment where life moves fast.

Job Description & Responsibilities

• Perform comprehensive learning needs assessments for the hotel before budgeting to assist in shaping the Training Plan.
• Work closely with the People and Culture Manager to roll out the Hotel Training Plan and budget, ensuring alignment with strategic objectives.
• Track and monitor all training activities, both on-the-job and off-the-job, ensuring timely reporting.
• Ensure all mandated Academy trainings are assigned and completed across properties.
• Maintain 100% compliance with the employee onboarding program including orientation and frontline service leader (FLS) training in line with hotel standards and brand commitments.
• Coordinate and deliver training from both internal and external sources.
• Promote and manage online and e-learning tools, adhering to approvals and tracking completions and registrations.
• Design and implement quality introductory and ongoing departmental training plans; provide coaching and support to leaders at all tiers.
• Manage the Accor HERO Learning Portal to ensure all colleagues complete mandatory training.
• Assess the effectiveness of cross-training initiatives and pursue multi-property training opportunities.
• Gather and analyze feedback on learning experiences to gauge impact and sustainable change.
• Ensure full employee proficiency with the HERO platform and generate monthly or quarterly performance reports.
• Develop relationships with industry associations and external training providers.
• Guarantee compliance with local statutory learning and development regulations (such as NITA).
• Deliver multiple training programs including Onboarding, Brand Immersion, Service Culture, ACCOR Global Leadership Programs, Train the Trainer, Heartist, and Diversity, Equity & Inclusion initiatives.
• Support and nurture departmental trainers.
• Develop and implement effective learning evaluation and reporting systems.
• Maintain a current Training Calendar to optimize learning resource utilization.
• Act as a Brand Ambassador by delivering engaging service and support to colleagues daily.
• Conduct annual Learning Needs Analysis with departments to inform budgeting and develop the L&D strategy.
• Develop structured monthly, quarterly, and annual training plans.
• Support engagement with educational institutions for internship programs and collaborate with departments to address internship requirements.
• Utilize diverse digital communication channels creatively to enhance employee engagement; contribute content to monthly newsletters spotlighting staff and achievements.
• Prepare presentation materials for town halls and employee notice boards.

Qualifications

• Bachelor's degree in Human Resources, Education, Business Administration, Project Management, or related discipline; Master's degree preferred.
• Proven background in Learning & Development, ideally within a global or multi-site context.
• Experience managing geographically diverse teams is advantageous.
• Strong expertise in soft skills training methods and adult learning principles.
• Skilled in managing training content and learning management systems/platforms.
• Excellent stakeholder management and communication abilities.
• Ability to design and implement talent development initiatives.
• Strong organizational and project management competence.
• Fluent to advanced proficiency in English is essential.
• Willingness to collaborate across dispersed teams and manage time zone differences.

Additional Information

We are committed to diversity and inclusion, aiming to attract, hire, and promote a wide range of talent. At Accor, you will find a workplace that embraces individuality, supports continuous growth and learning, and strives to give work a meaningful purpose. Your journey with us offers endless opportunities to shape your own story and innovate the future of hospitality. Join us to do what you love, care for the world, and challenge the status quo.