Assistant General Manager - High Rollers

About High Rollers

High Rollers offers a vibrant atmosphere featuring six ten-pin bowling lanes, three pool tables, large screens for entertainment, and over 48 craft beers on tap. Guests enjoy value-priced food in a spacious beer hall alongside activities such as live DJ performances, especially during late-night hours. Happy Hour features half-price bowling from 3 to 5pm on weekdays and all day Wednesday, attracting families and groups for memorable celebrations and party packages.

Role Overview

The Assistant General Manager plays a vital role in the daily management of High Rollers, collaborating closely with the General Manager to oversee all employee operations. Key responsibilities include managing inventory and ordering essentials, optimizing profitability, and ensuring guest experiences align with Banff Hospitality Collective's values. The role also involves working with the culinary team and engaging with senior management for strategic decisions.

Key Responsibilities

• Manage all venue operations effectively, utilizing sound judgment to make timely decisions.
• Maintain company standards and service levels aimed at boosting sales and controlling costs related to food, beverage, supplies, utilities, and labor.
• Complete all financial tasks such as invoicing and reporting, as well as personnel and payroll administration accurately and punctually in line with company policies.
• Oversee sanitation practices covering food handling, cleanliness, and maintenance of both kitchen and dining areas.
• Ensure adherence to operational standards, company policies, and all relevant federal, provincial, and local laws and regulations.
• Maintain a professional restaurant image including cleanliness, employee uniforms, and appearance standards.
• Embody and promote the venue's brand, encouraging the team to consistently deliver on the brand promise.
• Focus on exceptional guest service by addressing complaints appropriately and promoting customer loyalty, while fostering a positive employee culture.
• Lead by example with a consistent presence on the floor throughout shifts.
• Prepare for and actively participate in regular planning meetings covering weekly, monthly, quarterly, and semi-annual intervals.

Qualifications and Skills

• Comfortable using various technologies and systems, including troubleshooting, updating, and training team members.
• Strong team player with talent for uniting colleagues toward common objectives.
• Excellent interpersonal skills for building trust and solid relationships.
• Understand the significance of clear communication and cultivating a positive workplace culture.
• Collaborative approach with a strong emphasis on teamwork.
• Excellent communication capabilities.
• Open-mindedness to different perspectives and flexible problem-solving.
• Ability to interact with staff and guests diplomatically and professionally at all times.
• Availability for a flexible work schedule.
• Possession of ProServe certification is mandatory.
• At least two years of experience within the food and beverage industry is advantageous.

Benefits and Perks

• Competitive salaries accompanied by attainable bonus programs and tips.
• 50% discount on food, wine, and sake for employees and a guest at all Banff Hospitality Collective venues.
• Learning and development allowance to support professional growth.
• Cell phone allowance provided.
• Comprehensive extended health benefits fully covered by BHC following three months of employment.
• RRSP matching after three months of service.
• Short-term and long-term disability insurance coverage after three months.
• Paid vacation of three weeks plus statutory holidays.
• Paid community volunteer time.
• Possible availability of subsidized housing for managers.

Additional Information

Banff Hospitality Collective is committed to diversity and equal opportunity employment, encouraging applicants with a wide range of skills and backgrounds to apply. Accommodations are available during the hiring process upon request. Candidates must have legal authorization to work in Canada.