Assistant Branch Manager

About the company

Money Mart is a financial services organization focused on helping customers make progress toward their goals. With more than four decades in business and over 400 retail branches across North America, the company offers products and services such as loans, cheque cashing, currency exchange, money transfers, and prepaid cards.

The organization also takes part in community support efforts, contributing more than $500,000 each year toward food security, housing, health, emergency services, and related causes. Money Mart emphasizes inclusion, teamwork, and a workplace where different viewpoints are valued and people can contribute meaningfully.

Role overview

This Assistant Branch Manager position is based at the St. Catharines branch at 220 Welland Ave. The role combines customer service, sales execution, cash handling, team leadership, collections follow-up, and operational control to help the branch meet profitability and service goals.

What you will do

• Support the branch in meeting profitability and business targets.
• Deliver a strong customer experience by processing transactions efficiently and accurately.
• Manage cash responsibly and enter all transactions correctly in the system.
• Call customers with overdue balances and work out payment arrangements and timelines.
• Recruit, coach, and develop branch staff.
• Lead the team to stay on track with performance expectations and targets.
• Review documents and records to confirm they are complete and accurate.
• Maintain safety, security, and compliance standards in daily operations.

Requirements

• At least 1 year of experience in a management or team lead position.
• At least 1 year of experience in financial services and sales.
• A customer-first mindset with a strong drive to sell.
• Interest in coaching and growing a sales-focused team.
• Proven ability to lead a team and meet sales objectives.
• Prior experience handling cash.
• High school diploma or equivalent practical work experience.

Benefits and compensation

• Competitive market pay.
• Monthly bonus opportunity tied to operational performance.
• Medical and dental coverage.
• Paid time off.
• Group retirement options.
• Education reimbursement support.
• Discounts and special offers through Perkopolis.
• Free company services such as cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard.
• Discounted foreign exchange and Koodo services.
• Additional perks and benefits.

Accessibility and inclusion

Money Mart will provide accommodation for applicants with disabilities up to the point of undue hardship during recruitment, assessment, and selection. If you need accommodation for interview materials or procedures, the company asks that you notify them so they can work with you to meet your needs.

Responsible innovation

The company states that it is committed to using data and technology in an ethical, transparent, and responsible way. It says its approach aligns with Canada’s Artificial Intelligence and Data Act (AIDA), including safeguards for fairness, accountability, trust, and ongoing monitoring of AI or data-driven systems.

Additional information

Branch location: 220 Welland Ave, St. Catharines, Ontario, Canada.

Salary range: CAD 21.50 to CAD 23.05 per hour.

The posting does not mention a start date, application deadline, or number of openings.