Area Operations Manager

Role Overview

We are seeking a results-driven business leader to oversee comprehensive operational performance across a specified geographic region. The Area Operations Manager will lead a cluster of 12-15 stores, driving business outcomes, cultivating strong frontline teams, and maintaining consistent customer service and operational standards across locations. This leadership role demands excellent business insight, scalable people management capabilities, and independent operation within a dynamic, fast-paced retail environment.

Key Areas of Responsibility

• Achieve revenue, productivity, and profitability goals for assigned cluster stores.
• Utilize data analytics to conduct performance reviews, gain insights, and form action plans.
• Spot regional growth potential and implement targeted market initiatives.
• Ensure uniform adherence to operational standards and processes across all outlets.
• Enhance operational efficiency, compliance, and service quality consistently.
• Track key performance indicators and proactively address any gaps.
• Lead and manage a large distributed frontline workforce of over 50 employees through effective coaching and performance management.
• Foster a culture emphasizing accountability, high performance, and results.
• Focus on manpower productivity, skill advancement, and retention strategies.
• Instill a customer-centric approach throughout the area, monitor feedback and service metrics, and pursue ongoing improvements.
• Handle multiple critical priorities ensuring timely outcome delivery.
• Implement structured audits, reviews, and reporting to maintain robust governance.
• Collaborate cross-functionally to promote and execute business initiatives.

Qualifications and Experience

• Educational qualification: MBA/PGDM or B.E./B.Tech from a premier Tier 1 institution.
• 3 to 10 years of professional experience in operations, sales, or business management.
• Proven ability to manage multiple locations, territories, or decentralized teams.
• Preferably experience within large-scale, consumer-facing industries.

Core Competencies

• Complete P&L ownership, accountable for end-to-end business unit performance.
• Leadership driven by data, employing analytics to guide strategic decisions and growth opportunities.
• Management of large frontline teams (50-150 members) to consistently achieve targets.
• Strong execution capability translating strategy into actionable operational plans despite constraints.
• Structured and analytical decision-making paired with sound business judgment.
• Ability to align and influence stakeholders and customers while advocating for superior customer experience.

Why Join?

Join a fast-expanding organization to lead a large-scale operational division, nurture high-impact teams, and deliver measurable business outcomes in a challenging, performance-oriented setting.

Additional Information

Location: Hyderabad, India

Eligibility: Candidates must be any graduate.

Interested applicants are encouraged to send their updated resumes to csanthosh.kumar@dealskart.in. Referrals of suitable candidates are also welcome.

About Company

Lenskart is an Indian multinational optical prescription eyewear retail chain headquartered in Gurugram. It operates over 2,000 retail stores, mostly across India, and has a manufacturing unit in New Delhi producing approximately 300,000 glasses monthly.