Admissions Executive

Role Overview

The Admissions Executive is instrumental in delivering a hospitable, structured, and relationship-focused admissions journey for prospective and current families. Collaborating with the Admissions team and cross-school colleagues, this role demands excellent customer service, responsible task management, and an alignment with the school's ethos and community values.

Key Duties

• Act as a courteous and professional Admissions Office representative during family visits, phone and email communications, campus tours, and related interactions.
• Assist and guide the SAS Community Ambassadors in their daily responsibilities.
• Plan and coordinate both in-person and virtual admissions events.
• Organize visits from corporate partners, VIPs, relocation agencies, and prospective families.
• Lead individual and group campus tours to engage potential families.
• Maintain a welcoming, orderly, and visitor-ready admissions reception area.
• Provide administrative assistance to the Director of Admissions and support departmental priorities.
• Contribute operational support to the Admissions team and adapt to shifting needs.
• Cover front desk duties for Community Ambassadors when required and manage communications like emails and calls.
• Handle departmental purchasing, maintain supplies, and coordinate hospitality resources.
• Manage work requests and facility maintenance orders relevant to the department.
• Schedule English language proficiency testing for applicants and assist with Ministry of Education waiver processes.
• Coordinate onboarding communications for new families and manage leave of absence procedures.
• Prepare and dispatch admissions-related communications using the admissions database.
• Maintain organized and confidential admissions records and correspondence.
• Contribute ideas for operational improvements and support departmental projects to enhance admissions workflows and family experiences.
• Comply with all relevant school policies and participate in staff meetings and planning activities.

Qualifications and Skills

• Possess a diploma or higher qualification from a recognized institution or an equivalent credential.
• Display a genuine passion for working with people and delivering exceptional experiences.
• Exhibit strong organizational and office management skills.
• Demonstrate excellent written and spoken English communication abilities.
• Have experience with Google Workspace tools and database management systems.
• Show initiative, flexibility, and a collaborative, service-focused attitude.
• Preferably possess at least two years of experience in admissions, customer service, hospitality, event coordination, school administration, or support for internationally mobile families.
• Professional-level Mandarin language skills are preferred.

Core Competencies

• Effective communication tailored to diverse audiences with clarity and organization.
• Teamwork and collaboration to build positive working relationships and support shared goals.
• Proficiency in Google Workspace and rapid adaptation to new technology tools.
• Innovativeness in suggesting process enhancements and problem-solving.
• Sound judgment and prioritization of tasks to make informed decisions.
• Professionalism, integrity, accountability, and meticulous attention to detail, alongside a positive service mindset.
• Cultural sensitivity and inclusiveness, fostering a respectful and welcoming school community.

Additional Information

Shortlisted candidates will need to provide references from supervisors at their current and former places of employment. The job description outlines broad responsibilities; task assignments may vary under supervisor guidance.