Administrative Support – Access to Information (ATI) Operations

Job Overview

The Government of Alberta is recruiting two Administrative Support personnel to assist with Access to Information (ATI) requests managed under the Access to Information Act. These roles are based onsite in Edmonton, Alberta, at 10405 Jasper Avenue. The appointments span 12 months with a possibility of extension for an additional 12 months. Each position requires 36.25 hours per week from Monday to Friday, 8:15 AM to 4:30 PM MST.

Key Duties

• Oversee ATI submissions via the public portal and hardcopy methods.
• Draft acknowledgment notifications, information requests, fee alerts, and closure letters.
• Verify the completeness and correctness of requests, accompanying documents, and fee payments.
• Distribute requests to ATI Advisors as directed by the ATI Coordinator.
• Keep precise electronic records and documentation.
• Create and manage electronic ATI request files.
• Collaborate with program area representatives to conduct record searches and monitor task progression to meet legislative deadlines.
• Send closing notices when no relevant records are found.
• Assist ATI Advisors with PDF conversion and document uploads for redaction.
• Maintain current inventories of ATI requests along with shared digital folders.
• Provide applicants guidance for fee payments, including GPAS payment links.
• Process application fees received by cheque, money order, or cash, and manage refund documentation as needed.
• Track payments and refunds aligned with the Financial Administration Act.
• Address general inquiries about ATI legislation and timelines.
• Distribute office correspondences and prepare physical applicant packages when electronic options are unavailable.
• Support records management activities and execute general administrative office tasks including cross-training with colleagues.

Mandatory Qualifications

• Completion of High School Diploma or GED.
• At least two years collaborating within cross-functional teams to meet critical, time-sensitive deadlines.
• Minimum two years using ticketing systems or managing workflows through email.
• Proficient in Microsoft Outlook functionalities including email handling, calendar coordination, task tracking, and productivity tools for at least two years.

Preferred Qualifications

• Over two years of experience in records management.
• Experience of more than two years in secure electronic document exchange between stakeholders.
• Two or more years in similar administrative roles.

Required Skills

• Exceptional organizational and time management abilities.
• Strong written and verbal communication skills.
• High level of attention to detail and accuracy.
• Capacity to manage confidential and sensitive information responsibly.
• Experience working within strict legislative deadlines.
• Solid proficiency with Microsoft Office suite, especially Outlook.
• Ability to work effectively independently and as part of a team.

Working Conditions and Additional Information

• This is a full-time, onsite role located in Edmonton, Alberta.
• Government-issued laptop and office equipment will be provided for the role.
• A Criminal Record Check is mandatory before commencement.
• Successful candidates must complete mandatory Government of Alberta training programs, including Access to Information and Protection of Privacy, Information Management, Security and Cybersecurity, and Respect in the Workplace.