Administrative Assistant

Position Overview

The City of Houston is hiring an Administrative Assistant for its Center for Public Leadership & Learning (CPLL) within the HR division. The role is based at 13333 Northwest Freeway, Houston, Texas 77040, with standard hours of Monday through Friday, 8:00 AM to 5:00 PM. These hours may change as needed.

About the Center

CPLL supports City employees through learning programs, leadership development, and workforce solutions designed to strengthen organizational performance and public service. The center works to build public servants through innovative learning and leadership initiatives.

Role Summary

This position serves as the first contact for employees, guests, and community partners visiting the learning center. The selected candidate will help maintain a professional, welcoming environment while also supporting the day-to-day operations of the center and the Office of the Chief Learning Officer (CLO). The ideal person is organized, service-minded, and able to balance several priorities at once.

Key Duties

• Act as the main reception and customer service contact for visitors, employees, and outside partners.
• Greet guests, share directions and general information, and help ensure every visitor has a positive experience.
• Handle incoming calls, emails, and general questions, then direct them to the right staff member.
• Arrange visitor appointments, meeting rooms, and related logistics when assigned.
• Keep the reception area, classrooms, and shared spaces professional and inviting.
• Watch for facility needs, submit maintenance requests, follow up on work orders, and help keep classrooms ready for use.
• Track office and breakroom supplies and coordinate restocking when needed.
• Provide administrative and operational assistance to the Office of the Chief Learning Officer.
• Support purchasing tasks, vendor coordination, invoice handling, and other procurement-related work.
• Assist with communications, special projects, events, and general operational initiatives.
• Carry out additional duties and special assignments as needed.

Working Conditions

This role is performed in a standard office setting with no significant discomforts, and the environment is generally comfortable in terms of lighting, temperature, and air quality.

Minimum Qualifications

A bachelor’s degree in Business Administration, Liberal Arts, or a closely related field is required. In place of the education requirement, relevant professional administrative experience may be accepted on a one-for-one basis.

At least one year of administrative experience is required.

No license is required for this position.

Preferences

Applicants with the following strengths are preferred:

• Strong organizational ability.
• A customer service mindset.
• Careful attention to detail and accuracy.
• Ability to manage several tasks at the same time.
• Working knowledge of Microsoft Word, Excel, and PowerPoint, plus an openness to learning new software.
• Ability to communicate effectively with managers at all levels and interact respectfully with people from varied backgrounds.

Additional Information

Preference may be extended to eligible veteran applicants, provided they are qualified to perform the work, are among the most qualified candidates, and all other factors are handled in accordance with Executive Order 1-6.

No selection or skills test is required. This is not a safety impact position.

Salary Information

Pay grade for this role is 17. The final salary offered depends on the candidate’s qualifications and the pay levels of current employees in the same classification.

Application Procedure

Only online applications are accepted for this City of Houston opening, and they must be received by Human Resources within the stated posting period. Applicants must submit through the City’s online application system. Candidates may review application status through their online profile or by contacting the listed HR phone number.

New hires and rehires must pass a pre-employment drug screening and may also be subject to a physical exam and information verification. If login help or technical support is needed, a separate support number is available. Because many applications may be received, only selected candidates will be contacted directly. Accommodation requests can be made by phone, including TTY 7-1-1 support.

Equal Opportunity Statement

The City of Houston is an equal opportunity employer and maintains a workplace free from discrimination and harassment. Hiring and employment decisions are made without regard to legally protected characteristics, including sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, and pregnancy.