Account Manager - SME & Growth

About Airwallex

Airwallex is a comprehensive payments and financial platform designed for businesses that operate globally. Leveraging a unique blend of proprietary infrastructure and advanced software, it supports over 250,000 businesses worldwide, including prominent clients like Brex, Qantas, and SHEIN. Established in Melbourne, the company employs more than 2,300 innovators across 27 global offices. Valued at $11 billion and backed by major investors such as Visa and Sequoia, Airwallex is pioneering the future of global financial services.

Role Overview

As an Account Manager within the Singapore SME & Growth team, you will manage a portfolio of 200 to 300 existing small and medium enterprise customers. Your objective will be to unlock new revenue opportunities by identifying upselling and cross-selling prospects, boosting product engagement, and maximizing customer lifetime value on the Airwallex platform. Collaboration with sales, product, marketing, operations, and strategy teams will be essential to translate real-time data into revenue streams while offering exceptional client support.

Primary Responsibilities

• Proactively seek and execute revenue-generating opportunities within your assigned SME customer portfolio by leveraging the full Airwallex product suite.
• Establish and nurture strong multi-level relationships, including with C-level executives, to thoroughly understand client business models, address challenges, and provide tailored solutions.
• Maintain resilience in managing long-term customer relationships to minimize churn risks.
• Analyze real-time client data and transaction patterns to identify promising accounts and swiftly convert signals into business opportunities.
• Conduct timely and high-impact outreach through phone, WhatsApp, and email immediately after identifying potential leads.
• Maintain an organized, data-driven sales pipeline using Salesforce or similar CRM tools, ensuring accurate forecasting and performance visibility.
• Work cross-functionally with internal teams to resolve complex customer issues, relay client feedback, and influence product development.
• Serve as an advocate for Airwallex by educating customers on maximizing usage of the Business Account and other products.

Required Qualifications and Skills

• Minimum of three years’ experience in B2B account management focused on growth within SME clients, emphasizing revenue expansion and product adoption.
• Fluency in English and Chinese, capable of leading commercial discussions and negotiations.
• Experience navigating complex sales cycles and engaging senior stakeholders, ideally in multi-product contexts.
• Demonstrated ability to meet KPIs and revenue targets through accountability and a success-driven approach.
• Excellent relationship-building skills that foster trust and effective collaboration with diverse teams and clients.
• Analytical mindset adept at interpreting data and client usage trends to generate actionable insights and simplify complex problems.
• Technical curiosity and readiness to learn about Airwallex’s offerings and fintech environment.
• Adaptability to fast-paced settings with an entrepreneurial spirit, comfortable with ambiguity and process improvement.
• Strong organizational skills with meticulous attention to detail and a commitment to seeing client issues through to resolution.

Additional Information

Applicant Safety Policy: To safeguard applicants from fraudulent recruitment scams, Airwallex specifies it will never request bank details, sensitive identification, or payments during the hiring process. Official firm communication will exclusively originate from an @airwallex.com email address. Applications should only be submitted via the official Airwallex careers portal or verified company channels.

Equal Opportunity Statement: Airwallex is committed to equal opportunity employment, embracing diversity regardless of race, gender, disability, or any protected characteristic. Accommodations for disabilities or special needs during recruitment can be requested.