2nd Level Support / IT Support Technician

About MEXAA-IT GmbH

MEXAA-IT GmbH is a dependable IT service provider in the Rhein-Main area, offering tailored IT solutions to businesses from initial analysis through conception to practical implementation.

Role Overview

We are currently seeking a 2nd Level Support / IT Support Technician to join our team immediately. If you enjoy troubleshooting technical issues, working with a service-oriented mindset, and engaging directly with customers and users, we look forward to meeting you.

Key Responsibilities

• Diagnose and resolve hardware and software issues at user workstations.
• Provide 1st and 2nd level support to clients via phone, ticket system, and onsite visits.
• Prepare and configure Windows and Apple devices.
• Handle software installation and removal through software distribution tools.
• Set up, dismantle, and relocate IT workstations as required.
• Conduct structured cabling and patching within network cabinets.
• Document and inventory IT systems and hardware.
• Log incidents and resolution details within the ticketing system.
• Train new employees on IT systems and security policies.
• Contribute to internal IT projects.

Qualifications

• Completed vocational training in IT or an equivalent qualification.
• Proficient in Windows operating systems.
• Basic knowledge of Apple devices and macOS.
• Service-focused, organized, and solution-driven working style.
• Excellent command of German, both spoken and written.

Employee Benefits

• Opportunities for professional development through company-sponsored training.
• Company events to foster team spirit.
• Provision of a company mobile phone.
• Complimentary beverages at the workplace.
• Mentoring program supporting staff growth.
• Employee discounts on products or services.
• Additional vacation days beyond statutory requirements.

Inclusion

We warmly welcome you and your skills; together we shape the future!