المسمى الوظيفي

Overview

We are looking for a dependable and customer-oriented Virtual Customer Care Executive to manage incoming and outgoing calls, email correspondence, and provide administrative assistance. The successful applicant will ensure efficient daily customer communication while keeping accurate records and documentation.

Vacancies

There are 2 openings available for this position.

Key Skills and Experience

Between 1 to 3 years of experience in customer care or administrative roles
Strong verbal and written communication abilities
Skilled in MS Office applications including Word, Excel, Outlook, and PowerPoint
Basic familiarity with CRM platforms and email management tools
Excellent organizational skills and attention to detail
Capable of working independently in a virtual work environment
Fluency in English, both speaking and writing, is essential
Conversational to fluent proficiency in Hindi is a plus but not required

Responsibilities

Respond to customer inquiries via phone, email, and online platforms
Provide reliable information about services and address customer issues effectively
Perform administrative duties such as data entry, filing, and keeping records up to date
Manage customer databases and maintain internal documents
Coordinate with internal departments to resolve concerns and follow up as needed

Additional Requirements

Proficiency in MS Office suite and basic knowledge of CRM and email software
Competent in using online tools and cloud-based systems
Reliable internet connection and basic troubleshooting abilities for computers
Prefer candidates holding a self visa in the UAE
Strong time-management and organizational capabilities
Customer-centric mindset with effective problem-solving skills
Ability to work autonomously and in a remote setting

Job Details

Type: Full-Time
Work arrangement: Remote
Location: United Arab Emirates
Salary Range: AED 1000 to 2000 per month
Experience Level: Mid-level

Education

Bachelor's degree or Diploma in any discipline is required
Additional certifications in customer service or office administration are advantageous

Virtual Customer Care Executive