Virtual Assistant - Remote

About the Company

Decentralized Masters is a trailblazer in global DeFi education, established two years ago. From a small founder team, it has grown to over 150 professionals and is recognized as one of the fastest-growing companies in the DeFi industry, expected to become a unicorn by 2030. Operating without external funding, it anticipates $50 million in revenue this year. Its goal is to equip individuals with the knowledge and tools to succeed in decentralized finance and Web3 technology.

Role Overview

We are looking for a highly organized and professional Virtual Assistant to support our operational processes and maintain smooth communication between clients and internal teams. The role includes managing email communication, escalating customer issues, preparing reports and presentations, onboarding new clients, administering daily tasks, scheduling, and calendar coordination. This position allows remote work from South America within a globally distributed, innovative team.

Responsibilities

• Promptly handle and respond to emails and communications professionally.
• Direct customer concerns to the right departments for resolution.
• Create and compile reports, presentations, and other documents.
• Maintain consistent, clear communication with clients and colleagues.
• Assist in client onboarding processes.
• Perform general administrative functions supporting day-to-day operations.
• Organize scheduling and calendar management for team and client activities.
• Follow up timely on outstanding tasks and messages.
• Contribute to team projects and initiatives as required.

Requirements

• High school diploma required; qualifications in Administration or as an Executive Assistant are beneficial.
• Previous experience as a Virtual Assistant or similar administrative role.
• Mandatory experience in Customer Service.
• Fluent English at a professional or native level.
• Residency in South America is required.
• Proficiency with word-processing and spreadsheet software such as Google Suite and MS Excel.
• Familiarity with online calendars and scheduling tools like Google Calendar.
• Experience with the Circle platform is advantageous.
• Knowledge of DeFi or cryptocurrency concepts is a plus.
• Strong communication skills across phone, email, and instant messaging.
• Excellent organizational and time management abilities.
• Capability to work independently and collaboratively in a remote team environment.

Benefits

• Competitive compensation package.
• Full-time employment status.
• Unlimited paid time off (PTO).
• Participation in team retreats and off-site events.
• Engagement in a dynamic, youthful culture with colleagues from over 30 countries.
• Entirely remote work setup with the freedom to operate globally.
• Opportunity to be involved in a rapidly growing company shaping the DeFi and Web3 future.

Equal Opportunity

We are committed to Equal Employment Opportunity without discrimination based on race, ethnicity, religion, gender, sexual orientation, age, citizenship, disability, veteran status, or any legally protected status.