Trust & Safety Specialist - North American Market
Greater Dublin · Contract
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- Experience
- 3+ yrs
- Salary
- EUR 56,000 – EUR 56,000 / year
- Openings
- 1
- Posted
- منذ ساعة
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
We are seeking Trust & Safety Specialists for a global technology company operating within Integrity Operations and Trust & Safety teams. The position involves reviewing content, managing escalations, and making enforcement decisions that protect platform integrity and user safety specifically for the North American region.
Key Responsibilities
- Assess and act on escalated content and cases within Global Response workflows, adhering strictly to defined Service Level Agreements.
- Enforce Community Standards with complex and delicate content decisions.
- Interpret cultural nuances, slang, coded language, and intent relevant to the United States and Canada.
- Deliver regional insights to support consistent policy enforcement across North America.
- Manage high-priority and ambiguous cases requiring sound judgment and nuanced policy application.
- Work collaboratively with Policy, Legal, and other cross-functional teams on enforcement matters.
- Ensure high accuracy and quality, targeting approximately 90% or above.
- Identify new risks, trends, and abuse patterns specific to the region.
- Contribute to process and tool enhancements.
- Participate in global coverage schedules, including potential on-call duties.
Candidate Requirements
- Minimum of three years of professional experience in Trust & Safety, Content Moderation, Online Operations, or related fields.
- In-depth knowledge of North American cultural context, language, slang, and online trends.
- Strong command of written and spoken English.
- Proficiency in applying intricate policy frameworks to content-related decisions.
- Experience operating in environments with high-volume, queue-driven workflows.
- Ability to handle sensitive or potentially distressing material.
Additional Details
- Location: Ballsbridge, Dublin, fully onsite five days a week.
- Contract duration: 11 months.
- Working hours: Monday to Friday, 9 AM to 6 PM.
- Compensation: €56,000 annually.
This position offers the opportunity to function as a regional subject matter expert within an influential global technology setting, ensuring enforcement decisions are culturally precise and aligned with policy across the North American market.