Territory Manager

About the Company

Dr. Reddy’s Laboratories is a global pharmaceutical company with operations across multiple countries. Established in 1984 with a small team and limited capital, the organization has grown into a large-scale business with research and development centres, manufacturing units, and commercial operations in 66 countries. Its mission is to improve access to affordable, innovative medicines and to support better health outcomes worldwide.

The company’s long-term direction focuses on strengthening its core business while also investing in future growth. Sustainability, scientific rigor, responsible governance, and a people-first culture are central to how the organization works. Dr. Reddy’s also states that it is an equal opportunity employer and maintains a workplace free from discrimination, welcoming qualified talent from diverse backgrounds.

Role Overview

The Territory Manager role involves managing contract administration, order handling, customer coordination, receivables tracking, and related operational follow-ups. The position requires close collaboration with legal, logistics, sales, quality, and internal approval teams to ensure smooth execution and accurate documentation.

Key Responsibilities

• Prepare, review, and complete contracts in partnership with the legal team, making sure the process closes on time both internally and with external parties.
• Keep proper control of all signed contracts and ensure records are complete, organized, and easy to access.
• Handle the end-to-end order flow, starting from order receipt and purchase order confirmation through to proforma invoice issuance, while checking commercial terms such as quantity, pricing, product specifications, and payment conditions.
• Coordinate with internal stakeholders to secure order execution approvals and complete the checklist required for Order Process Document generation.
• Work with logistics teams to track shipping paperwork and dispatch information so that deliveries are timely and customers stay informed.
• Manage commission debit notes for customers and agents, including payment follow-up, provisioning, and record upkeep.
• Respond to sample requests and complaints by coordinating with Quality Control and Sales teams to ensure prompt dispatch and resolution.
• Monitor receivables and customer credit limits, prepare status reports, and escalate any possible delays or concerns to management for timely action.

Requirements

• A graduation degree in any discipline is required.
• Applicants should have 4+ / 6+ years of relevant experience.
• Experience in customer communication through email, phone, or web-based channels is preferred.
• Prior exposure to order processing activities such as order entry, tracking, and coordination with supply chain or distribution teams is desirable.
• Experience in maintaining customer-related records and documentation is preferred.
• Background in payment follow-up as part of customer communication is an advantage.
• For UK/Germany roles, exposure to technical product query handling and end-to-end customer claims management is preferred.
• The role calls for strong attention to detail, ownership, collaboration, and digital comfort.

Additional Information

Dr. Reddy’s offers personalized learning programs to support career growth and professional development. Benefits mentioned by the company include joining and relocation support, family support such as maternity and paternity benefits, learning and development opportunities, medical coverage for the employee and family, and life coverage for the employee.

The company describes its culture as empathetic, dynamic, and collaborative, with people at the centre of its work. It emphasizes shared success, continuous innovation, and a purpose-driven mindset rooted in the idea that good health cannot wait.