Telecalling Executive

Role Overview

Join Adverneo Marketing Private Limited as a Telecalling Executive based in Jalandhar, Punjab. This role involves direct customer engagement through telephonic communication focusing on lead generation, sales execution, and customer relationship management.

Core Responsibilities

• Conduct outbound calls daily to prospective customers from designated databases, promoting the company's products and services.
• Respond quickly to inbound marketing inquiries to maximize lead conversion and reduce loss.
• Use structured scripts to present customized sales pitches, adjusting delivery style in response to customer feedback.
• Manage the complete sales process for low-value products via phone calls or escalate leads with higher sales potential to senior representatives.

• Maintain precise and updated customer records in CRM platforms such as Salesforce and Zoho.
• Record detailed call outcomes including customer feedback, buying intent, objections, and follow-up schedules.
• Report daily activity metrics such as number of calls made, connections established, talk time, and conversions to the team leader.

• Serve as a liaison for resolving customer complaints by communicating with technical support teams effectively.
• Handle client objections regarding pricing, competitor offerings, and other concerns using informed responses.

Behavioral Expectations

• Demonstrate attentive listening skills to fully understand client issues without interruption.
• Exhibit strong resilience to maintain motivation amid frequent rejection.
• Manage time efficiently when transitioning between calling, data entry, and follow-up activities.

Compensation

The monthly salary ranges from 18000 to 40000 INR based on performance.