Technical Support Executive - L1

About the Role

Join a globally recognized leader specializing in business and digital transformation, aiding clients worldwide across diverse sectors such as Healthcare, Insurance, Banking and Financial Services, Technology, and more. This role involves handling customer technical support for various products, predominantly focusing on international voice processes tied to US-based clients.

Key Responsibilities

• Offer technical assistance to customers primarily through telephone communication.
• Diagnose and resolve issues related to product use, setup, and configurations.
• Refer complex problems to higher-level teams or other departments as necessary to ensure resolution.
• Record interactions and progress accurately using customer relationship management software.
• Work collaboratively with other internal teams to identify and address recurring problems, enhancing user satisfaction.

Candidate Requirements

• Possess between one to five years of experience in a similar technical support role, particularly with international voice handling.
• Exhibit strong command over verbal and written English communication.
• Be available and flexible for work in rotational shifts, including overnight shifts pertinent to the US timezone.
• Have foundational understanding of computer hardware and networking principles.

Additional Information

Applicants are requested to mention "Priscilla HR" at the very beginning of their resumes.