Technical Support Engineer

Job summary

This role is for a Technical Support Engineer who will help customers with product and service-related technical issues. The position focuses on diagnosing problems, delivering quick and accurate solutions, and maintaining a strong customer experience through responsive support.

Key responsibilities

• Offer technical help to users through phone, email, chat, and ticketing platforms.
• Investigate, identify, and resolve problems related to hardware, software, and network connectivity.
• Record, monitor, and follow up on support cases until they are fully closed.
• Route difficult or unresolved issues to senior support or engineering teams when needed.
• Guide customers through installation, setup, configuration, and product usage.
• Prepare and maintain support resources such as technical notes, FAQs, and knowledge base content.
• Work in line with service-level commitments to ensure issues are addressed within the expected timeframe.
• Coordinate with internal teams to enhance product performance and improve the overall customer experience.

Eligibility

Open to any graduate.

Compensation

The role offers an annual pay range of INR 4,00,000 to INR 6,00,000.

Company profile

Ibrowsejobs Technologies is described as one of the leading IT consulting companies in Bangalore.