Technical Product Support Specialist
Auckland, New Zealand · Full Time
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- منذ 3 ساعات
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Job description
About InfoAgent and the Role
InfoAgent is transforming automotive data accessibility in Australia and New Zealand via modern APIs, AI-enabled Model Context Protocol services, and user-friendly web portals. Our products support businesses across automotive, finance, insurance, parts, fleet management, and mobility sectors to automate processes and enhance decision-making. Sourcing from over 15 reputable data providers, we serve more than 100 customers with comprehensive automotive data solutions.
We are expanding our Auckland team with the addition of a Technical Product Support Specialist. This unique position blends technical support, product expertise, and data analysis. You will troubleshoot customer issues related to our APIs and datasets, assist with product validation and development, and collaborate closely with our Product and Development teams to advance our offerings.
Key Responsibilities
- Deliver expert technical support to clients across Australia and New Zealand.
- Diagnose and resolve inquiries concerning APIs, vehicle data accuracy, and product features.
- Analyze and verify datasets from various upstream sources to ensure quality and reliability.
- Assist in the development lifecycle by supporting new product launches and enhancements.
- Identify and propose product and customer experience improvements.
- Develop extensive knowledge of InfoAgent’s products, APIs, and automotive data repositories.
Ideal Candidate Profile
We value problem solvers eager to learn and develop technical and domain-specific expertise. Previous experience in any of the following areas is beneficial:
- Technical support roles
- Business or product analysis
- Customer success in technology-focused companies
- Data quality assurance or data operations
Personal qualities we seek include:
- Strong analytical and problem-solving capabilities
- Advanced proficiency in Excel or Google Sheets
- Excellent written communication skills
- Meticulous attention to detail
- Curiosity and passion for technology and data
- Ability to work independently while engaging collaboratively with a distributed team
Automotive industry experience is advantageous but not mandatory.
Distinctive Features of This Role
This position goes beyond typical customer support, positioning you as a core product specialist who partners with the Head of Product and influences the full product lifecycle. Your efforts will directly impact the development and scaling of InfoAgent’s data solutions in the Australia-New Zealand region.
Company Culture
InfoAgent maintains a small, ambitious, and collaborative environment where every team member contributes beyond their official role. We emphasize knowledge sharing, teamwork, curiosity, and excellence in delivering client solutions. Cultural alignment is important since this role interacts across Product, Software Development, Sales, and customers.
What We Provide
- An entirely new role offering meaningful impact opportunities
- Involvement in developing advanced APIs, AI-ready MCP services, and web portals
- Hybrid work arrangements based in Auckland
- Competitive compensation reflective of experience
- Collaboration with a seasoned team holding over 100 years of combined automotive data expertise