Technical Product Manager

Overview

The Technical Product Manager plays a critical role in overseeing specific or multiple digital channels and products across different markets and affiliates. This role involves understanding the strategic vision, user needs, and business goals throughout the product lifecycle to guarantee optimal and seamless performance. The position requires active involvement from concept through launch, deployment, operational support, issue resolution, and continuous product enhancement.

Key Duties

• Grasp the long-term strategy and goals for digital channels/products and adapt implementations to suit various markets or affiliates.
• Develop actionable execution plans from product roadmaps to guide technical teams through feature rollouts and upgrades.
• Conduct thorough research including surveys and stakeholder meetings to understand product performance and identify areas to maximize success and minimize errors.
• Gather and analyze feedback from users and stakeholders to inform improvements and decisions.
• Maintain an issue tracking system ensuring prompt resolution of critical market or affiliate challenges.
• Collaborate with engineering, design, marketing, compliance, and other teams to facilitate smooth development and deployment.
• Engage senior leadership, regulators, and external partners to maintain alignment and address obstacles.
• Recognize and mitigate risks linked to product deployment.
• Guarantee compliance with financial regulations and industry standards.
• Implement and oversee security protocols to safeguard user data and prevent breaches.
• Monitor KPIs and analytics to assess channel or product performance and drive data-informed enhancements.
• Lead continuous improvement initiatives by incorporating user feedback and adapting to market dynamics across clusters and affiliates.
• Support product launch, promotion strategies, and user onboarding efforts.
• Create resources aiding users in effective utilization of the digital channels/products.
• Enhance user experience by resolving pain points and improving usability.
• Work with operations, service management, and CX teams to promptly handle user issues.

Qualifications and Experience

• Minimum of 5 years technology experience in finance/fintech, telecommunications, or high-tech sectors, including at least 2 years in development, operations, or product roles.
• Proven background in product management, software development, technology operations, customer support, or project management.
• Bachelor's degree in computer science, information systems, or related discipline.
• Product or program management certification is advantageous.

Skills and Attributes

• Capability to lead customer experience projects and cross-functional teams.
• Strong analytical and problem-solving abilities with competence in interpreting technical product logs.
• Excellent communication, both verbal and written, tailored to management and team interactions.
• Proficiency with analytics tools and the ability to extract actionable insights.
• Skilled in conducting user experience research and creating clear end-user documentation.
• Stakeholder management and interpersonal skills.
• Ability to operate effectively in dynamic, fast-paced environments.
• Familiarity with product lifecycle and development processes.
• Understanding business processes and their relationships with systems and applications.

Additional Information

Ecobank is committed to equal opportunity employment, promoting inclusivity and diversity regardless of nationality, race, gender, religion, or disability in full compliance with local laws.