Team Member - Birmingham, Brindley Place

Role Overview

Join Pret A Manger as a Team Member at our vibrant Brindley Place location in Birmingham, working 35 hours per week. Pret is renowned for crafting delicious food, organic coffee, and innovative ideas with over 750 shops worldwide. As a member of our team, you will either brighten customers' days with excellent service or help lead your colleagues towards success.

About Pret

At Pret, passionate and hardworking individuals find the confidence and skills needed to grow their careers. Over 80% of Pret’s managers and 20% of support staff began their journey on the shop floor, showcasing real opportunities for advancement.

What You’ll Do

You will be a friendly and welcoming face for our customers, preparing freshly made food in a dynamic and fast-paced environment fueled by enthusiasm for our products and people.

Who You Are

• Kind, honest, and generous, bringing genuine warmth and your true self to work every day.
• Passionate about delivering exceptional customer service.
• Joyful and thoughtful, engaging in small acts of kindness to enhance the customer experience.
• Open to learning, with no prior experience required as comprehensive training will be provided.

Benefits and Perks

• Competitive hourly wage of £14.00 (including mystery shopper bonus).
• Additional £5 per hour for early shifts starting between 3 a.m. and 5 a.m. after training.
• 28 days of annual leave, pro-rated for part-time hours.
• Access to a pension scheme and healthcare cash plan.
• Complimentary food and beverages during shifts.
• Club Pret Membership offering 50% off food and up to 5 barista-made free drinks daily when off shift.
• Loyalty awards for milestones at 5, 10, 15, and 20 years of service.
• Regular recognition and rewards for excellent performance standards.
• Marketplace discounts on shopping, travel, fitness, dining, tech, and more.
• Flexible work schedules to support personal priorities.
• Comfortable free footwear for shifts.

Growth and Culture

• Personal development opportunities including funded professional qualifications such as Level 3 apprenticeships and internal transfers.
• A welcoming, diverse, and inclusive environment where all are valued and belong.
• Fast-paced work variety that builds diverse skills.
• Community engagement through The Pret Foundation, addressing homelessness, food waste, and social impact.

Our Values

• Happy Teams Happy Customers
• Amazing Standards Every Day
• Never Standing Still
• Doing The Right Thing

Hiring Process

• The recruitment journey starts with a phone screening followed by a 60-minute interview held in-shop with the General Manager and team.
• We welcome applications from all backgrounds and provide support for adjustments during recruitment to accommodate any needs, ensuring a fair and inclusive process.