- Experience
- 5+ yrs
- Salary
- —
- Openings
- 1
- Posted
- منذ ساعة
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Join us as the Team Manager for Partner Success within the DACH region at our Parking Business Unit. This key leadership role involves overseeing and implementing partner success strategies aligned with regional goals, managing budgets, and driving operational excellence. Reporting to the Regional Director, you will collaborate with regional delivery teams, global tooling, and leadership to enhance local market processes and bridge global systems with local needs.
Key Responsibilities
- Develop and execute tailored partner success strategies for the DACH region while managing budgets and operational outcomes.
- Manage resource allocation across implementation projects, customer orders, and support to maximize efficiency.
- Continuously improve local delivery processes, such as Order-to-Invoice workflows, ensuring smooth integration of global procedures with local market requirements.
- Lead optimization efforts by migrating legacy platforms to global unified systems, balancing scalability and local demands.
- Direct daily team operations and meetings, acting as a "flow agent" to resolve operational challenges and escalate complex issues as needed.
- Promote a customer-first service culture through structured onboarding, ongoing training, and stakeholder engagement.
- Foster a collaborative, inclusive, and psychologically safe team atmosphere, supporting team well-being with regular one-on-one meetings and constructive feedback.
- Standardize procedures and establish comprehensive KPI dashboards to monitor client and partner service levels transparently.
- Oversee the Annual Compensation Review process in collaboration with team leadership.
Candidate Profile
We seek a growth-minded, empathetic leader who embraces change and excels at guiding teams through complex challenges. You communicate effectively across stakeholders and foster a culture focused on team success and individual development. Your resilience and ability to maintain a steady, adaptable operation in uncertain environments are vital.
Required Experience and Skills
- At least 5 years in leadership roles within operations, project management, or partner/customer success, preferably in high-growth SaaS, tech, or mobility sectors.
- Demonstrable success in building, motivating, and developing diverse teams, including experience with performance reviews, compensation planning, and talent acquisition.
- Proven expertise in streamlining delivery workflows and managing transitions from local to global platforms.
- Strong analytical skills with experience designing KPI dashboards to support data-driven decision-making and transparency.
- Fluency in German (native/C2 level) and English (C1 level), with additional European languages considered advantageous.
Location
This position is located in Berlin, Germany.
About Us
We are part of Arrive, a global mobility platform that includes well-known brands such as EasyPark, Flowbird, RingGo, ParkMobile, and Parkopedia. Operating in over 90 countries and 20,000 cities, our mission is to make urban mobility smarter and more seamless for everyone. Our solutions combine smart payments, optimized parking, traffic reduction data, and support for reinvesting in public transport and green spaces to enhance the livability of cities worldwide.