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About the organisation

Community Solutions Group works to improve people’s lives by helping them progress toward their goals and possibilities. The organisation delivers a wide range of services that support the wellbeing and independence of individuals, families and communities across Queensland, Victoria and New South Wales.

Role overview

This full-time permanent Support Coordinator role is based in Townsville, Queensland. The position focuses on assisting NDIS participants to build independence by understanding their needs, linking them with the right supports, and helping them use their NDIS plans effectively. You will also identify barriers and help create practical action plans to address them.

Key duties

Develop trusted working relationships with participants, their families and outside service providers.
As needed, travel to meet participants in person.
Support participants in discussions with providers about service options and help them understand how much of their NDIS budget should be allocated.
Work toward billable hour expectations and related targets.
Make sure service agreements are prepared and completed.
Take a broad, capacity-building approach that helps participants break down challenges and work through barriers.

What you bring

The ideal candidate has prior experience working with the NDIS and understands NDIS plans and budgets in depth. You should be confident managing billing targets and case notes, and bring strong administrative, compliance and IT capability, especially in Excel. The role suits someone who is naturally people-focused, preferably with experience in the disability sector, and who can build rapport, motivate others and communicate well with participants, families and service providers. A commercial mindset, strong customer service orientation, and excellent time management and organisational skills are also important.

Benefits

Full-time permanent employment in Townsville.
Salary packaging that can increase your take-home pay.
Access to up to $15,900 of annual salary packaging tax-free, plus an additional $2,650 for meal and entertainment expenses.
Option to use pre-tax income toward a new or used car, lowering both purchase and running costs.
Discounts on corporate private health insurance, selected Kia vehicles and white goods from Harvey Norman.
Reduced-price family gym memberships through Fitness Passport.
Supportive onboarding and learning opportunities.
Six weeks of paid parental leave for the primary carer.
Free coaching and counselling through the Employee Assistance Program.
Recognition and reward program.
Opportunities to develop your skills and grow within a supportive team.

Additional information

Community Solutions welcomes applications from people of all ages, nationalities, abilities and cultural backgrounds. This includes Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTQI+ people and people with disability. The organisation is committed to inclusion and can adjust the recruitment process to meet accessibility or support needs.

Support Coordinator

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