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About The Role

Uber Direct empowers merchants to access quick last-mile deliveries by leveraging Uber's wide logistical network and marketplace. Our core value lies in delivering a consistent and efficient service that fulfills orders reliably at scale.

As a Strategy & Operations Manager for Uber Direct, your mission will be to accelerate business growth through ongoing enhancements driven by process improvements and technological innovations. You will spearhead operational initiatives while collaborating with multiple departments to spot growth opportunities in new and existing partnerships and craft compelling business cases for product improvements.

Key Responsibilities

Lead the identification, planning, and execution of projects and detailed analyses to refine procedures involving Account Management, Sales, and customer programs.
Develop and implement automated analytical processes and dashboards to monitor business performance metrics and close KPI gaps independently.
Design innovative workflows to prioritize and assess new partnership prospects by strategic and financial benchmarks, enhancing market penetration by effectively communicating merchant value in original ways.
Partner with Account Management, Sales, and other teams to pinpoint inefficiencies, propose solutions, and boost operational productivity through process centralizations and strategic account growth activities.
Serve as a vital collaborator among cross-functional teams including Account Management, Sales, Product, Partner Engineering, and Finance related to Uber Direct.

Qualifications

At least two years of relevant professional experience in startups, operations, strategy, analytics, or technology sectors.
Advanced expertise in managing data with Excel or Google Sheets and proficient in SQL for data querying.
Skilled in using data visualization platforms such as Tableau, Looker, or Power BI.
Bachelor's degree from an accredited institution.

Preferred Skills

Exceptional project management capabilities, adept at initiating and overseeing projects and processes independently.
Competence in constructing business cases and driving performance enhancements through data and insight utilization.
Experience collaborating with Sales, Account Management, and Customer Support teams.
Innovative and proactive mindset to develop rapid solutions for both immediate and long-term operational challenges.
Strong analytical reasoning with a business-oriented approach facilitating data-informed decision making and financial assessment.
Excellent communication skills, able to digest complex information swiftly, emphasize key points, and deliver actionable insights clearly.
Comfortable navigating ambiguity and adapting to evolving priorities with incomplete information.

Compensation & Benefits

For roles based in New York City and San Francisco, the annual salary ranges from USD $106,000 to $118,000. Employees across US locations may also qualify for bonus programs, equity awards, and other compensation components. Full-time staff are eligible for 401(k) plans and various additional benefits.

Work Environment

While you may work remotely, Uber emphasizes the importance of office presence for collaboration and culture, expecting employees to be onsite at least 50% of the time unless fully remote work is approved. Certain roles require full-time in-office attendance.

Diversity and Inclusion

Uber is committed to equal employment opportunities and considers qualified applicants fairly without discrimination based on gender, race, disability, or any legally protected status. Accommodations for disabilities or special needs are available upon request.

Strategy & Operations Manager, Uber Direct