المسمى الوظيفي

About The Role

Uber Direct empowers merchants to leverage Uber's robust logistics network and marketplace to facilitate last-mile delivery. Our core value lies in providing efficient, dependable, and large-scale order fulfillment.

In the role of Strategy & Operations Manager, you will focus on accelerating business growth by implementing continuous enhancements through process optimization and technological upgrades. You'll spearhead commercial momentum by identifying growth opportunities, collaborating with cross-functional teams to explore new or existing partnerships, and developing business cases for product advancements.

Key Responsibilities

Lead project initiatives by identifying, planning, and executing improvements and root cause analyses to refine Account Management, Sales, and customer program processes.
Conduct data-driven analysis by designing, executing, and automating processes to monitor business performance and close KPI gaps, including building independent analyses and dashboards to evaluate project outcomes.
Support commercial growth by creating mechanisms to prioritize and assess new partnership opportunities based on strategic and financial considerations and develop resources that clearly communicate merchant value to expand market adoption.
Partner with Account Management, Sales, and other teams to spot inefficiencies, develop solutions, and enhance operational effectiveness, such as streamlining recurring processes, strategizing account growth, and delivering weekly performance reports.
Act as a vital liaison among teams engaging with Uber Direct, including Account Management, Sales, Product, Partner Engineering, and Finance, to facilitate cross-functional collaboration.

Qualifications

Minimum of 2 years of relevant professional experience in startups, operations, strategy, analytics, or technology-related fields.
Proficient in data management using Excel or Google Sheets.
Strong command of SQL for data querying is essential.
Experience with data visualization tools such as Tableau, Looker, or Power BI.
A bachelor's degree from an accredited institution.

Preferred Qualifications

Exceptional project management skills, capable of independently setting up and overseeing processes and initiatives from inception.
Experience in developing business cases and enhancing performance through data-driven insights.
Proven ability to work cross-functionally with Sales, Account Management, and Customer Support teams.
Entrepreneurial mindset demonstrated by agility to launch solutions swiftly and tackle both immediate and long-term operational challenges.
Strong analytical decision-making skills combined with sound business acumen to evaluate process efficiency and financial feasibility.
Excellent communication skills to distill extensive information into clear, actionable insights.
Comfortable operating in ambiguous environments, managing projects despite incomplete information and shifting priorities.

Compensation and Benefits

For San Francisco-based positions, the annual base salary ranges between USD 106,000 and USD 118,000. Employees across US locations are eligible for Uber's bonus programs, potential equity awards, and other compensation. Comprehensive benefits packages, including participation in a 401(k) plan, are offered to full-time staff.

Work Arrangement

Uber values office collaboration to maintain culture. Employees without full remote approval are expected to spend at least half their time on-site. Some positions, such as those in greenlight hubs, require full-time in-office presence. Specific arrangements can be confirmed with the recruiter.

Diversity and Inclusion

Uber is committed to equal employment opportunities and welcomes all qualified candidates regardless of sex, gender identity, sexual orientation, race, color, religion, nationality, disability, veteran status, age, or any other legally protected characteristic. Applicants with disabilities or special needs are encouraged to request accommodations as required.

Strategy & Operations Manager, Uber Direct