ServiceNow Solution Architect

Overview

DXC ServiceNow is searching for a seasoned Solution Architect to join its expanding team in Canberra, Sydney, or Melbourne. This role involves designing solution architectures, updating product demonstrations and materials, and collaborating closely with Sales and Delivery teams. The architect will be responsible for developing and implementing solution strategies, blueprints, and roadmaps for both existing and prospective DXC ServiceNow clients.

Key Responsibilities

• Lead and execute ServiceNow Solution Architecture deliverables with a minimum of five years' experience in the field.
• Effectively communicate and align technical solution strategies and visions to client leadership, ensuring consistency with company value propositions and client requirements.
• Conduct thorough research on industry trends, market conditions, and IT service best practices, leveraging partnerships to validate alignment between solutions and client demands.
• Design and implement business and IT solutions tailored to specific customers using deep industry insights.
• Maintain expert-level knowledge of ServiceNow's end-to-end processes, licensing models, and business value articulation.
• Utilize sector-specific knowledge—such as banking, government, healthcare, and utilities—to build credibility with potential clients, supported by relevant case stories.
• Serve as a strategic innovation advocate within the industry.
• Adapt to manage competing priorities and strict deadlines efficiently.
• Leverage an established professional network to enhance overall effectiveness.
• Provide clear, practical, and well-developed solutions and recommendations for complex business challenges, ensuring they are understood by technical and non-technical stakeholders alike.

Requirements

• At least five years of demonstrable experience in ServiceNow solution architecture.
• Deep familiarity with the latest ServiceNow platform capabilities.
• Certifications in ITSM, ITBM, HR, plus ITOM, IRM, and SecOps, including complex system integrations.
• Experience with ServiceNow platform licensing.
• Industry experience in sectors such as banking, government, healthcare, or utilities is highly advantageous.
• Federal Government Clearance is mandatory.

Culture & Benefits

DXC fosters a culture of inclusivity, belonging, and corporate social responsibility. The company invests in social impact initiatives and prioritizes the well-being of customers, employees, the environment, and communities.