Service Engineer

Job Overview

Technovision Energy is seeking a diligent Service Engineer based in Pune, Maharashtra, India, to support installation, maintenance, and repair tasks while ensuring a high level of customer satisfaction.

Key Responsibilities

• Deliver on-site service and customer support during field visits or product dispatches.
• Align workflow efficiently with the assigned schedule to maintain productivity.
• Handle all installation, repair, maintenance, and testing activities on location.
• Identify and diagnose technical faults or errors accurately to resolve issues effectively.
• Prepare detailed and prompt service reports following each service call.
• Maintain comprehensive documentation of procedures and activities performed.
• Operate company vehicles safely and utilize field automation tools for service tasks.
• Adhere strictly to all company field protocols and procedures to ensure compliance and quality.
• Collaborate with the technical team and ensure clear communication of information throughout the organization.
• Understand customer needs thoroughly and provide suitable recommendations and briefings.
• Establish and nurture positive relationships with customers to enhance service experience.

Additional Information

This role demands technical expertise, strong communication skills, and commitment to customer service excellence. Adherence to safety and workflow protocols is critical.