Senior Product Manager, Payments

About Commerce

Commerce is an AI-driven commerce ecosystem dedicated to empowering businesses to innovate, expand, and thrive. As the parent company of BigCommerce, Feedonomics, and Makeswift, Commerce connects various tools and systems to unlock data potential, deliver personalized experiences across channels, and adapt swiftly to market changes. The company embraces responsible AI use to solve problems, speed outcomes, and broaden possibilities for employees. The mission is to help businesses address complex commerce challenges, build smarter solutions, adapt rapidly, and grow on their own terms.

BigCommerce, a part of Commerce, offers a leading e-commerce platform that supports businesses from startups to enterprises by enabling growth and innovation within the e-commerce space.

Role Overview

We are looking for a Senior Product Manager specializing in Payments to lead strategic and execution efforts within Commerce's Core Payments and Financial Services portfolio. This role is an individual contributor position reporting to the SVP of Payments. The candidate will unify cross-functional teams, solve complex problems, shape the vision for Payments, and deliver meaningful customer and business outcomes.

Responsibilities

• Develop and own the strategic direction and measurable goals for the Payments and Financial Services domain, ensuring Commerce's offerings remain innovative and competitive.
• Serve as a subject matter expert with strong technical knowledge of Core Payments functionalities.
• Manage cross-team initiatives across global time zones overcoming alignment and prioritization challenges.
• Collaborate closely with Engineering and Product to deliver timely, impactful projects enhancing merchant experience.
• Define platform capabilities that cater to diverse merchant payment needs, spanning SMBs to large enterprises, including both B2B and B2C scenarios.
• Create and drive portfolio plans translating vision into actionable roadmaps with clear priorities and success metrics.
• Conduct market and merchant research to understand payment and financial services requirements and maintain current awareness of industry trends such as POS, subscriptions, orchestration, working capital, cryptocurrency, and issuing.
• Communicate customer trade-offs effectively through data-driven business cases to guide roadmap decisions.
• Design end-to-end user experiences for merchant-facing interfaces, developer tools, and automated agentic systems.
• Lead cross-functional programs from discovery to launch and subsequent iterations, working with multiple product and engineering teams.
• Define product requirements, success criteria, and quality metrics emphasizing performance and scalability.
• Make informed tradeoff decisions balancing customer impact, platform complexity, speed to market, and commercial potential.
• Own key performance indicators such as conversion rates, adoption, retention, and revenue related to payment products.
• Partner with Sales, Customer Success, Product Marketing, and Solutions Engineering teams to ensure solutions meet merchant needs and are clearly positioned in the market.

Candidate Profile

• Possess 5 to 8 or more years of product management experience, including handling complex platform or enterprise-level products; prior involvement in payments or financial services is essential.
• Demonstrated ability to lead and align cross-disciplinary teams across Product, Engineering, Design, and Go-To-Market functions.
• Exhibit intellectual curiosity for emerging payment and financial innovations.
• Proven track record of delivering products with measurable success metrics such as improved conversion, retention, expansion, or revenue.
• Excellent verbal and written communication skills that clarify goals for both business and technical audiences.
• Experienced in utilizing AI tools like Claude and ChatGPT for professional purposes.
• Able to effectively collaborate across multiple time zones, including Europe, USA, and Australia.
• Strong analytical capabilities with a data-driven approach to prioritization and impact measurement.
• Adaptable and effective in ambiguous or dynamic environments.
• Technical proficiency including understanding of APIs and data models.
• Experience in developing and implementing product operating processes.
• Willingness to travel occasionally (1 to 4 times annually) as business needs arise.

Work Environment

This position follows a hybrid working model for Sydney metro candidates, requiring three days per week onsite to balance focused work with collaborative activities.

Inclusion and Accessibility

Commerce values diversity and inclusion, supporting equal opportunities to contribute and grow. Accommodations are available for individuals with disabilities during interview and employment processes upon request.

Important Notice

Commerce does not request any payments or personal information outside of official hiring procedures and warns against fraudulent job offers. Candidates should be cautious of unsolicited employment offers claiming to be from Commerce.