Reservation Agent

Job Overview

We are looking for a meticulous Reservation Agent to manage customer bookings, provide detailed information on our services, and uphold high standards of customer satisfaction. This role is located at Riviera Rayhaan by Rotana in Doha.

Key Responsibilities

• Respond promptly to incoming calls, emails, and messages to help customers make reservations.
• Offer detailed information about available services, rates, and promotion packages to clients.
• Ensure reservations are processed accurately and efficiently within required timelines.
• Address customer inquiries, resolve complaints, and manage requests with professionalism.
• Work closely with different departments to facilitate seamless reservation operations.
• Keep abreast of the latest company policies, procedures, and service offerings.
• Deliver outstanding customer service to promote customer satisfaction and loyalty.

Candidate Qualifications

• High school diploma or equivalent; a college degree is advantageous.
• Previous experience in a customer service role, ideally within the hospitality sector.
• Strong verbal and written communication abilities.
• Proficient with computers and quick to adapt to new software applications.
• Capable of performing efficiently in a fast-paced and high-pressure environment.
• Exceptional attention to detail and organizational skills.
• Ability to effectively multitask and prioritize duties.
• Flexibility to work during evenings, weekends, and holidays as required.

Desired Skills

• Excellent communication proficiency.
• Customer service focus and problem-solving skills.
• Strong multitasking and organizational capabilities.
• Familiarity with reservation systems and related procedures.
• Ability to operate calmly under pressure.
• Team-oriented work ethic and cash handling proficiency.
• Competence in relevant computer applications.