Remote Chat Support Specialist

Role Overview

This part-time position of Remote Chat Support Specialist with 100% OGÊO - La révolution du Granulat is based in Singapore and offers a hybrid working arrangement with some days working remotely from home. The specialist will actively manage real-time customer chats, delivering precise information regarding products and services, assisting with order placement, account management, and resolving fundamental technical queries.

Key Duties

• Troubleshoot and solve user issues directly through chat interactions.
• Accurately log all customer communications and actions into the support system.
• Escalate complex problems to the right departments promptly and follow up to confirm resolution.
• Monitor chat queues to maintain adherence to service-level agreements.
• Identify repetitive issues and communicate findings to improve customer service procedures.
• Work collaboratively with team members and adhere to company support protocols.
• Maintain a professional and inclusive communication style with all customers.

Qualifications

• Excellent communication skills for clear, polite, and effective chat correspondence.
• Strong technical support skills capable of troubleshooting and resolving problems.
• Analytical mindset to assess customer feedback and identify trends for improvement.
• Comfortable with digital communication tools and quick to adapt to new software platforms.
• Proficient in written English; knowledge of additional languages pertinent to Singapore is beneficial.
• Ability to manage workload effectively in a hybrid schedule, demonstrating reliability during shifts.
• Previous experience in customer service or technical support is preferable; industry knowledge in construction or materials is advantageous.
• Committed to fostering an inclusive environment with respectful communication towards diverse customers and colleagues.