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Quality Analyst
Bengaluru, Karnataka, India · Full Time
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- Experience
- Any
- Salary
- INR 20,000 – INR 30,000 / month
- Openings
- 1
- Posted
- منذ ساعتين
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Summary
We are looking for a dedicated Quality Analyst to oversee and assess customer call interactions to ensure adherence to quality standards and process compliance at Baba Ravigiri Arogya Hospital in Bengaluru.
Key Responsibilities
- Evaluate and monitor customer service calls aligning with predefined quality benchmarks.
- Assess calls for effective communication, adherence to processes, and proper customer management.
- Generate and maintain daily and weekly reports reflecting quality metrics and findings.
- Detect errors or deviations and provide constructive feedback to call center agents.
- Lead quality audits and highlight areas requiring enhancement.
- Collaborate closely with Team Leaders to boost overall agent performance.
- Ensure quality scores meet targets while guaranteeing compliance with all relevant processes.
- Assist with training and coaching initiatives informed by quality assessment results.
Industry
Hospitals & Health CareSkills
How they work
Communication
Teamwork & Collaboration
Problem Solving
Attention to Detail