Process Architect Lead

About Checkout.com

Checkout.com is a behind-the-scenes leader powering digital payment experiences for top brands such as eBay, Spotify, Klarna, Uber, and Sony. Processing over 10 billion transactions annually for more than a billion global shoppers, our platform supports seamless digital interactions—whether it's booking travel, ordering food, renewing subscriptions, or online shopping. We operate with speed and a global mindset, focusing on building exceptional teams driven by impact and curiosity. With 20 offices worldwide and headquartered in London, we're innovating at the forefront of fintech.

Role Overview

We are seeking a meticulous and highly organized Business Process Specialist to act as a bridge between strategic process design and everyday operations. This role requires close collaboration with subject matter experts to uncover workflow gaps and working alongside Senior Process Architects to convert high-level designs into actionable, user-friendly Standard Operating Procedures (SOPs). Beyond documentation, you will lead Change Management efforts to ensure new processes are understood, embraced, and refined continuously based on user feedback.

Key Responsibilities

• Review current workflows to detect bottlenecks, inefficiencies, or redundancies through shadowing sessions, user interviews, and data analysis.
• Convert broad process architectures into clear, stepwise SOPs complemented with flowcharts, diagrams, and guides that facilitate user comprehension.
• Introduce AI-based and automation technologies to enhance workflow efficiency, promoting faster resolutions and higher accuracy.
• Track adoption rates after rollout, identify challenges faced by teams, and implement targeted assistance or process refinements.
• Serve as the advocate for end-users by communicating operational challenges and process effectiveness to leadership.
• Foster a continuous improvement culture encouraging proactive employee suggestions and enhancements.

Candidate Profile

• Minimum of two years’ experience in Business Analysis, Operations, or Process Improvement, preferably in Technology, SaaS, or Fintech sectors.
• Detail-oriented with strong organizational skills, capable of navigating ambiguity and juggling priorities in a dynamic environment.
• Exceptional written communication skills, capable of breaking down complex concepts into simple, clear instructions.
• Experience designing process maps, flowcharts, and SOPs using tools like Lucidchart, Figma, Visio, or Miro.
• Understanding and application of AI and automation solutions to optimize processes.
• Knowledge of change management practices to facilitate team behavioral shifts and adoption of new workflows.
• Strong interpersonal and communication skills to collaborate across teams and influence stakeholders effectively.

Additional Information

Checkout.com fosters an environment where employees can excel through ownership, minimal obstacles, and meaningful work from the outset. Our culture supports ambition with opportunity and encourages growth through teamwork and mutual support. We value diversity and inclusion and invite applicants to communicate any needs for accessibility or accommodations during the recruitment process.

We follow a hybrid work model with three days a week onsite in our Ébène, Moka, Mauritius office to promote collaboration and connection.

Join us to shape the future of fintech and make a significant impact.