Prison Support Officer - HMP Erlestoke

Role overview

HMP Erlestoke is hiring an Operational Support Grade (OSG) to help keep a busy prison operating safely and efficiently. This role supports the daily running of the site through a mix of security checks, visitor management, delivery handling, monitoring duties, and other operational tasks.

What the job involves

The position is active and varied. It includes both desk-based and hands-on work, such as carrying items, walking across the prison grounds, and escorting vehicles when required. You will be part of a team that helps maintain order, safety, and smooth operations throughout the prison.

Key activities

• Carry out security-related checks and searches at entry points.
• Handle incoming deliveries and monitor movement in and out of the prison.
• Supervise visitors and support front-of-house controls.
• Observe phone activity and CCTV as part of routine monitoring.
• Complete practical tasks that may involve lifting, carrying, and moving around the site.

Who this role suits

You do not need formal qualifications for this position. It is well suited to someone who communicates clearly, stays composed in busy or pressured situations, uses sound judgement, and works well as part of a team.

Working pattern

This is a shift-based role and includes weekends as well as night shifts.

Career development

The role offers valuable exposure to prison operations and can open pathways to other roles within the prison service, including the possibility of applying for the OSG-to-Prison Officer conversion route.

Training and support

You will receive training along with opportunities to grow your skills and progress in your career.

Pay and benefits

The advertised salary is £30,491. Alongside base pay, the role includes annual leave of 25 days on appointment, rising to 30 days after 10 years of service on a pro-rata basis, plus 9 days of bank, public and privilege holidays.

• Paid Level 2 apprenticeship in customer service
• Civil Service pension scheme
• Season ticket loans
• Retail discounts
• Employee Assistance Programme
• Cycle to Work scheme

Additional information

This post is part of His Majesty’s Prison and Probation Service. The role involves limited contact with prisoners, although occasional interaction may occur depending on the prison.

If you fit the profile, you are encouraged to apply.